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L.L.Bean

4.3
(417 reviews)

Business Details

(888) 615-9967
https://www.llbean.com/llb/shop/513060

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage StoreLL Bean

Details

  • Curbside pickupAvailable

Location

L.L.Bean
304 Towne Center Drive, Fayetteville, NY
13066, United States

Hours

Reviews

4.3
417 reviews
5 stars
260
4 stars
86
3 stars
41
2 stars
11
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Product Quality

L.L. Bean is recognized for high-quality products, though some customers expressed concerns about declining quality and high prices.

Store Selection

The store's selection received mixed reviews; while some appreciated the variety, others noted a lack of inventory and specific items.

Pricing

Customers frequently commented on the high prices, with some feeling that the quality justified the cost, while others found it excessive.
  • EM
    Elizabeth Megna
    6 days ago
    5.0
    My husband’s five month old slippers just ripped. He brought them back to the store with the original order number. We would like to personally think Michelle, one of the Store leaders for her excellent customer Service. She replaced the slippers free of charge. This is what makes this store a stand out. It comes highly recommended.
  • KM
    Kevin Markowski
    Jan 13, 2026
    4.0
    Low selection of winter boots. Friendly and helpful staff
  • BS
    Bill Sutorius
    Jan 11, 2026
    5.0
    Very nice store. The customer service people were really great. It's kind of pricey and high-end clothing and footwear. They don't have everything. I believe they should but they say you can order it at the front desk and have it shipped to your house or the store. In my case I got to try on some things and I'm glad I did because I know if I had ordered it from the catalog I would have to return these things. So I feel I save myself a bunch of headaches as far as returns go. On the plus side I feel like I know it. I can order now out of the catalog. Overall, it was a very good experience. LL Bean has been around for a long time because they sell quality products.
  • RB
    Rabecca Burris
    Dec 17, 2025
    5.0
    I had such a great experience at the L.L.Bean Fayetteville location! The store was well organized and had such a welcoming atmosphere, but what really made my visit stand out was Katelyn. She was absolutely amazing. Katelyn was so kind, patient, and genuinely helpful while I was shopping. She took the time to walk me through different options and even recommended the L.L.Bean credit card, explaining the benefits in a really clear, no-pressure way. The deal was too good to pass up, so I had to indulge. Overall, this was a fantastic shopping experience, and Katelyn’s customer service truly made my visit memorable. I’ll definitely be back!
  • PC
    P Kevin C
    Dec 9, 2025
    1.0
    Rudest staff I have ever encountered at any LL Bean store. Highly recommend NOT shopping here.

Frequently Asked Questions About L.L.Bean

What are the regular store hours for L.L.Bean in Fayetteville, NY?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

Does L.L.Bean offer in-store and curbside pickup services?

Yes, L.L.Bean provides both in-store pickup and curbside pickup services for customer convenience.

Brand Certified Facts from L.L.Bean

L.L.Bean partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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