Brand Certified
JCPenney
4.1(1788 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
3 Walden Galleria Dr, Cheektowaga, NY
14225, United States
Certified by JCPenney • Mar 01, 2026
(716) 681-5100
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ny/cheektowaga/clothing-stores-cheektowaga-ny-2364.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Cheektowaga, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,788 reviews
5 stars
935
4 stars
446
3 stars
225
2 stars
93
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff were praised for being helpful, while others were criticized for being unresponsive or rude.
Store Condition
Many customers reported the store as disorganized and dirty, with specific complaints about the cleanliness of restrooms and overall maintenance.
Pricing and Selection
Customers appreciated the variety of products and sales, but some felt prices were high and selection was lacking in certain categories.
Checkout Experience
Long lines and insufficient cashiers were common complaints, leading to frustration during the checkout process.
- JCJude Conlon4 days ago1.0i was only trying to buy a watch. they did not match there price online and i was told i could apply my phone number for a reward program for $35 off. the cashier did not explain it was a credit card and after completion i did not even receive the $35 off. so now i have a credit card i now have to cancel and will effect my credit score.
- SPStephen PigeonFeb 9, 20261.0No snowpants
- CGCynthia GordonFeb 8, 20265.0Great selection. Decent prices
- MDMichael DemmerJan 23, 20264.0Got some great deals on clearance items
- ESE SJan 11, 20262.0With a long line of people behind me, the cashier spent two minutes trying to upsell me on an entire credit card after saying "No". Very patronizing and frustrating for me and the people waiting behind me. Do your job Two stars for the clearance section of clothing being fairly priced. Everything outside of that was very overpriced, even for the mall
Frequently Asked Questions About JCPenney
What are the store hours for JCPenney in Cheektowaga, NY?
JCPenney in Cheektowaga is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Cheektowaga offer curbside pickup?
Yes, JCPenney offers curbside pickup at their Cheektowaga location for your convenience.
What types of products can I find at JCPenney in Cheektowaga?
You can shop a wide variety of kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Cheektowaga.
Which payment methods are accepted at JCPenney Cheektowaga?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa credit cards at the Cheektowaga location.
Does JCPenney Cheektowaga have wheelchair accessible entrances and public restrooms?
Yes, the store has wheelchair accessible entrances and public restrooms for customer convenience.
Can I shop JCPenney Cheektowaga online or via an app?
Yes, you can shop online on their website or via the JCPenney App available on the App Store.
Which nearby stores in Walden Galleria could I visit along with JCPenney?
Near JCPenney, you can visit stores like Underground By Journeys (shoe store), Inspiration Co (jewelry store), and Sports Obsession (clothing store) within Walden Galleria for a varied shopping experience.
Are there nearby food options in Walden Galleria when visiting JCPenney?
Yes, nearby food options include Tim Hortons for coffee, Auntie Anne's Pretzels, and 1927 Brew House offering pizza and beverages, all located in Walden Galleria.
Where can I find beauty or hair salon services near JCPenney in Walden Galleria?
You can visit Jcp Hair Salon Walden Galleria or Beauty Is Us, both nearby salons offering beauty and hair services.
Are there stores near JCPenney that specialize in jewelry and accessories?
Yes, nearby jewelry and accessory stores include Pandora Jewelry and Inspiration Co at Walden Galleria, offering a variety of fashion accessories and jewelry.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website