Samsonite Company Store - Woodbury Common Premium Outlets

Reviews

• RM

  Ro Ma

  Dec 24, 2025
  1.0
  Pésima atención. A pesar de que iba con la intención de comprar una maleta, no me sentí atendida en ningún momento. Nadie se acercó a ayudarme y, cuando pregunté, la respuesta fue seca y sin ningún tipo de interés. Se trata de una marca de prestigio y finalmente compré la maleta únicamente porque la necesitaba y ya iba decidida a hacerlo, no por la atención recibida. Considero que en cualquier otro establecimiento ofrecen un mejor servicio al cliente.
• HG

  hanamilin g

  Nov 15, 2025
  1.0
  The worse SAMSONITE store. The staff are rude.
• MM

  Mei

  Sep 7, 2025
  1.0
  If you're looking for customer service, don't bother coming here. You won't find it. The staff seem to have mastered the art of ignoring customers while looking annoyed that anyone dared to ask a question. I asked about different luggage options and got the kind of half-hearted, eye-rolling responses you'd expect if I were interrupting their break instead of, you know, trying to spend money. For a brand like Samsonite, you'd think customer service might matter. Not at this location. Here, it seems like the motto is "We're not happy until you're not happy." If you enjoy being treated like nuisance instead of a customer, this is the store for you.
• NK

  Nancy Korayim

  Aug 21, 2025
  5.0
  I am incredibly thankful to Chris Kasilke, the manager at the Central Valley Samsonite store, for recommending Peter and Sons Luggage Service in Charleston, SC to handle an urgent repair for my Hartmann luggage. Chris’s expertise and guidance were invaluable, and his recommendation led me to an outstanding repair center that demonstrated the highest level of professionalism and customer care. Thanks to Chris's referral, Daniel at Peter and Sons ensured that our RUSH repair request was handled promptly, providing us with peace of mind before our trip to Italy. The attention to detail and dedication to customer satisfaction were truly exemplary. Chris’s knowledge and understanding of exceptional service have left a lasting impression, and I highly recommend visiting the Central Valley Samsonite store for excellent support or if you’re looking to purchase new luggage. Thank you, Chris, for going above and beyond to ensure we received the best service possible!
• CC

  Christos Chrismas

  Aug 10, 2025
  4.0
  Καλές τιμές σε σχέση με την Ελλάδα. Έκπτωση μικρή.

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