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Prada New York Woodbury

3.6
(245 reviews)

Business Details

812, Adirondack Way, Central Valley, NY
10917, United States
(845) 928-3706

About

Women's Clothing StoreMen's Clothing StoreShoe StoreLeather Goods StoreSunglasses StoreFashion Accessories StoreCosmetics StoreLingerie StorePrada Spa

Location

Prada New York Woodbury
812, Adirondack Way, Central Valley, NY
10917, United States

Hours

Reviews

3.6
245 reviews
5 stars
117
4 stars
40
3 stars
25
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful responses from management.

Store Experience

Customers frequently reported long lines to enter the store, even when it was empty inside, leading to frustration and dissatisfaction.

Product Quality

Several customers expressed disappointment with the quality of products, citing issues such as durability and misleading information about items.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their helpfulness and attentiveness, indicating that experiences can vary significantly.
  • AM
    Amanda Machado
    Feb 19, 2026
    1.0
    Tive uma experiência extremamente desagradável nesta loja. Fui muito mal atendida desde o início. A loja estava praticamente vazia, mas mesmo assim mantêm clientes esperando em fila do lado de fora, o que já demonstra falta de respeito. Ao perguntar sobre preços e possíveis descontos, a vendedora respondeu de forma extremamente grosseira, questionando por que eu estava perguntando sobre desconto, como se fosse algo inadequado. A abordagem foi arrogante, mal educada e totalmente incompatível com o padrão de atendimento esperado de uma marca desse nível. O atendimento foi frio, desrespeitoso e constrangedor. Uma experiência decepcionante que não condiz com o posicionamento da marca.
  • CC
    Cece Cece
    Feb 6, 2026
    5.0
    I’ve been coming to this location for years and have always had good experiences. As a Black shopper, consistency, comfort, and service matter to me, and this store has generally delivered. Woodbury is not new, the recent social-media hype has shifted the atmosphere and taken away from what made it enjoyable. Exposure can help business, but too much of it can also work against the experience.
  • PS
    Power Serge
    Jan 31, 2026
    1.0
    Terrible experience. Security is keeping people outside during extreme cold. The stores staff stats it’s “company policy”, and this the only store in the entire mall where people are not let in.
  • WJ
    Winter Judd
    Jan 3, 2026
    1.0
    Workers follow only black people in this store I felt very uncomfortable as a black woman
  • AV
    Amy Vann
    Dec 9, 2025
    5.0
    Carolina was so sweet!

Brand Certified Facts from Prada New York Woodbury

This information is certified by Prada New York Woodbury and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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