Windsor

Reviews

• VS

  Vena Smith

  Dec 5, 2025
  2.0
  Customer service was horrible the people that work there were rude and horrible
• JD

  Juna Davenport

  Oct 19, 2025
  3.0
  The woman who was originally cashing us out was extremely rude. (Mixed complexion, curly hair, average height and build.) She pushed us aside so another clerk could ring us up, only to take the next person in line instead. That would’ve been fine if we were being difficult but we were just trying to buy a dress! The entire time she made little remarks under her breath and smirked down at her keyboard, which felt very unprofessional. Ironically, she wasn’t much friendlier to the woman behind us either. The only reason this isn’t a one-star review is because everyone else in the store was fantastic. The associate who stepped in to help us was warm, funny, and made the checkout experience enjoyable again. The dressing room attendants were also super friendly and attentive. If customer service isn’t a role you enjoy, there are plenty of other positions out there but the rest of the staff truly deserve recognition for their kindness and professionalism.
• SG

  Sarah G

  Oct 4, 2025
  5.0
  I needed a gold purse for my daughter’s wedding. I believe her name was Josie, she had dark brown hair and she was petite. Anyway, I asked for help because I was only able to locate 1 gold purse and it didn’t go with my dress. She went above and beyond on a hunt, throughout the entire store, and told me she had seem some gold purses that were In a box a few weeks ago. After about 10 minutes of looking, she located the box that she had been looking for!!! She found me 3 more purses to choose from and I was able to find the perfect gold purse! Thank you again, Josie! It’s customer service like this that is so rare these days and she needs to be acknowledged. Had it not been for her being the only employee who willingly helped me, I would have left and spent money elsewhere.
• EE

  emily

  Sep 20, 2025
  1.0
  THE WORKER WENT INTO MY DRESSING ROOM! Terrible service went into my dressing room to take dresses from me! no apology or explanation! The girl running the dressing room african american, green top, jeans, slick back pony, with blemishes. Worked 9/20 at noon! worst windsor ever I have been shopping here for years and have never had an experience at any other location
• AB

  A M Brokust

  Sep 7, 2025
  1.0
  Absolutely terrible customer service! Wouldn’t let customers switch out sizes. Which I have never experienced at any store; if it doesn’t happen to be the rule, the employees don’t have to be so nasty And just plain rude about it. There was an employee wearing one of those high cut body suits, she had black pants on, unbuttoned and folded down. So unprofessional looking. Unprofessional customer interactions and unprofessional appearance. Apparently Windsor galleria doesn’t have any standards.

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