Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.1
489 reviews
5 stars
226
4 stars
156
3 stars
60
2 stars
18
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and unprofessional.
Product Selection
Customers appreciated the wide variety of shoes available, but some noted that the selection was limited or not as good as in the past.
Pricing
Prices were frequently mentioned as being higher than expected, with some customers feeling that better deals could be found elsewhere.
Store Cleanliness
The store was generally described as clean and organized, contributing positively to the shopping experience.
Return Policy
Several customers expressed frustration with the return policy and the handling of returns by staff.
- AAAlice2 days ago5.0DSW offers an incredible variety of shoes—from athletic to designer styles—making it easy to find exactly what you need. The store is spacious and neatly arranged, and customer service is consistently friendly and helpful. Great place for quality footwear at great prices.
- DKDavid KhourySep 28, 20255.0My Lady only took an hour to shop there which is very rare and she came out with four or five pairs of shoes and she was so happy and relieved that DSW was here at the Walden Galleria mall!
- MMmichaelaSep 22, 20251.0supervisor went above and beyond to find an excuse to not take a return, and genuinely refused to listen to me at all. once we proved that we did in fact buy shoes from the store, she offered me a measly 15% discount instead of just taking the shoes. she was not listening and acting like the price of the return was coming straight from her pockets. will not be returning, and will be taking my business to a place that employs managers/supervisors who listen.
- JJJoanneAug 30, 20255.0Janasha and Nathan were great! Service with a smile!
- RFreol foopAug 20, 20251.0came in the other day and the short straight haired manager working here is extremely rude. she clearly has no interest in helping customers. I asked a simple question and it felt like I was bothering her just by asking. Professionalism and courtesy should be basic expectations in customer service, and she showed me neither
Frequently Asked Questions About DSW Designer Shoe Warehouse
What brands of shoes can I find at DSW Designer Shoe Warehouse in Buffalo, NY?
DSW Buffalo offers over 25,000 pairs of designer shoes including brands such as Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, and Vince Camuto.
Does the DSW Designer Shoe Warehouse in Buffalo offer delivery services?
No, delivery services are not offered. However, in-store pickup is available for purchases.
What are the store hours for DSW Designer Shoe Warehouse at Walden Galleria?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment options are accepted at DSW Designer Shoe Warehouse in Buffalo?
DSW accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Discover, MasterCard, Samsung Pay, and Visa.
Can I donate shoes or get shoe repair services at the DSW Buffalo location?
Yes, DSW at Walden Galleria offers shoe donation and shoe repair services in-store.
How can I contact DSW Designer Shoe Warehouse in Buffalo for inquiries?
You can contact the store by phone at +1 716-684-7808 or email at info@dswinc.com.
Does DSW Designer Shoe Warehouse have a rewards program?
Yes, DSW offers a free Rewards program called DSW Rewards which gives members perks, certificates, and special offers.
What nearby stores should I check out while visiting DSW in Walden Galleria?
Nearby stores include Abercrombie Kids, Express, Best Buy, and Bath & Body Works, all located within the Walden Galleria shopping center.
Are there entertainment options near DSW Designer Shoe Warehouse at Walden Galleria?
Yes, nearby attractions include Urban Air Trampoline and Adventure Park, 5 Wits Buffalo arcade, and a cinema located at Walden Galleria.
What transportation or convenience services are near DSW at Walden Galleria?
The LibertyX Bitcoin ATM is close by for financial convenience, and the Walden Galleria shopping center provides ample parking and access routes.