Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO® Store Walden Galleria in Buffalo, NY brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
195 reviews
5 stars
158
4 stars
22
3 stars
10
2 stars
3
1 star2
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees like Jonah and Brandon.
Store Experience
The store is described as clean, well-organized, and engaging, with a good selection of Lego sets and interactive areas for customers.
Customer Service
Many reviews highlighted excellent customer service, including assistance with missing pieces and accommodating special requests.
Pricing Concerns
Some customers expressed that prices were high compared to other retailers, suggesting that while the experience is enjoyable, it may not always be the most cost-effective option.
Crowd Management
There were mixed feelings about crowd control, especially during busy times, with some customers noting long wait times and the need for better communication regarding sold-out items.
- JPJason PittnerJan 1, 20261.0Went here for the Creel House release, got there 20 minutes early and waited in line for an hour. By the time it was my turn to go in I was told that they sold out within the first 10 minutes. So I waited an hour in line for nothing. Very disrespectful that they didn’t announce that it sold out in 10 minutes. There were atleast 100 people waiting in line. Wasted everyone’s time.
- PRPaul RutledgeDec 31, 20255.0Got me a lego Goonies set!
- KFKABUL FaishonOct 1, 20255.0S you are selling the same number something you need and va for your and and the best of
- LPLouis PritchardSep 7, 20255.0Good selection of sets
- BHBruce HSep 2, 20254.0Nice store. Different selection on the pick-a-brick wall.
Frequently Asked Questions About The LEGO® Store Walden Galleria
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I become a LEGO VIP member at the Walden Galleria store?
You can sign up for the LEGO VIP Program in-store by asking one of our Brick Specialists. After signing up, you'll receive a welcome email to complete your registration and get your digital VIP card.
What is the process to redeem VIP Points earned at the LEGO Store?
Once you've earned points, visit your VIP account on LEGO.com and redeem vouchers for shopping online or in-store.
Does The LEGO Store Walden Galleria offer price matching with other retailers?
No, we do not price match as our stores and online shop may run different promotions and discounts.
What should I do if my LEGO set is missing a piece or I lost one?
You can visit our store's Pick-A-Brick wall to buy pieces or request a free replacement shipped to your door via LEGO.com under 'Help' and 'Replacement Parts'.
Are there any entrance fees to visit the LEGO Store at Walden Galleria?
No, all LEGO Stores including Walden Galleria are free to enter.
Does the LEGO Store sell individual bricks?
Yes, check out the Pick-A-Brick wall in-store for individual pieces that change regularly.
What are the LEGO Store Walden Galleria's opening hours?
The store is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM Fridays and Saturdays, and 11:00 AM to 6:00 PM Sundays, with some holiday variations.
Can I return an unopened LEGO set I ordered online at the Walden Galleria store?
If the unopened set is under $200 and within 90 days of purchase, you can return it to the store for store credit or a gift card with your receipt. For amounts over $200, return to the online address.
How can nearby dining options enhance my visit to The LEGO Store at Walden Galleria?
After shopping, you can enjoy nearby restaurants like BRAVO Cucina Italiana for Italian cuisine, Dave & Buster's for American food and entertainment, or the Walden Galleria Mall Food Court for varied choices.
What nearby entertainment or family-friendly venues can I visit along with The LEGO Store?
You can visit Billy Beez Walden Galleria, an amusement park and sports venue nearby, perfect for family fun after exploring the LEGO store.
Are there nearby shopping options I can explore in the Walden Galleria area besides the LEGO Store?
Yes, nearby stores include DICK'S Sporting Goods for sports gear, Victoria's Secret and PINK for clothing, and Michael Kors for fashion accessories, all within the Walden Galleria Mall.