Sunglass Hut

Reviews

• SS

  S S

  6 days ago
  1.0
  My experience was super upsetting, I had purchased a gift which was the Ray Ban Meta glasses for my significant other & it wasn’t the right size, so I came to the closest Macys to do an exchange. I had originally purchased this product in Macys located in Roosevelt Field Mall. A lady on the older side & Jamaican whose name I won’t disclose on here was super rude & didn’t listen to our needs but told us the price of the glasses we already bought as if we didn’t purchase the product already. We did not once ask to do a purchase & we didn’t ask for the price. That comment was unnecessary. After that we stated we wanted to do an exchange and we are not here to ask for a price. She then says “why would anybody buy a gift like this”… I am the person who bought the gift and that was super disgusting and rude to say. We ended up leaving and going to the original place we had done the purchase & they did the exchange in 2 minutes. I will not put her name on here but I would love to speak to HR & tell them the entire story. You need to hire people who would love to help their customers & not someone who just wants the day to be over.
• GS

  Galojero Sii

  Mar 7, 2024
  1.0
  Very bad stores
• NN

  Neyssa

  Mar 31, 2021
  1.0
  Mary was the salesperson. She lied to me saying that the system was down and she’s won’t be able to process the return. She told me the technician is on his way then changed it to “it will take two weeks to get it fixed”. Meanwhile, there was a guy at the store purchasing sunglasses 🕶.
• JB

  Jonathan b

  Mar 31, 2021
  1.0
  Horrible service

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