AX Armani Exchange

Reviews

• NG

  Neferty Guillen

  Dec 24, 2025
  1.0
  I was in that store and I'm never going back. The staff is rude to customers, racist, and very inattentive. My husband doesn't understand English, and the cashier was rude to him and to me. When I complained to the supposed manager, she said the cashier was also a manager. In my opinion, they should close that store because we're not there to beg for handouts, but to shop.
• LL

  Liz

  Dec 14, 2025
  1.0
  Very uncomfortable shopping experience. I went into Armani Exchange expecting to browse and shop like any normal customer, but the experience was extremely off-putting. There were two female employees in particular who seemed visibly annoyed the entire time we were there. Simply unfolding a folded shirt or sweatshirt to see how it looked felt like a problem. When I unfolded a sweatshirt to view it, one of the employees immediately came over asking if I needed a size and then grabbed the entire stack underneath, not just the item I touched. Even after I said I didn’t want the sweatshirt, she still appeared irritated…more upset that I had unfolded it than anything else. I understand retail can be stressful, but that does not excuse making customers feel unwelcome or uncomfortable. Anyone working in retail knows that browsing and unfolding items comes with the job. Unfortunately, this experience made me not want to continue shopping there at all.
• DK

  Damir Karimov

  Dec 11, 2025
  1.0
  We don't have a problem with the brand! The staff is rude! Especially the manager! My girlfriend bought me the hoodie with the option to exchange the size if is to small, when I returned to exchange the size they didnt accept it. It's a brand new hoodie wothout fixed taggs. I was surprised that they would refuse the size exchange.
• LK

  Lasha Kobeshavidze

  Aug 19, 2025
  1.0
  There are many dissatisfied customers and why aren't they publishing this? This is unacceptable. I personally filed a lawsuit for this.
• LL

  Lapsha Lorenco

  Aug 19, 2025
  1.0
  Hello, I have been a loyal customer of Armani for a long time, spending nearly $5,000 in just the past 6 months, always paying in cash. Recently, I bought a bag as a gift for my friend, but when I tried to return it, your store refused, claiming that the item smells like cigarettes. This is completely false, as I do not smoke and the bag was kept in my child’s room. This decision is unacceptable. I am sending the item for professional examination, and if no such smell is found, I will consider this a violation of consumer rights under New York law. This situation is not about the money — it is about principle. As a loyal client, I deserve fair treatment, but instead I experienced very poor service and unfair accusations from your staff and management. Unless this matter is resolved properly with a full refund, I will be forced to escalate this complaint, including legal action.

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