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JCPenney

4.2
(4305 reviews)

Business Details

100 Baychester Ave, Bronx, NY
10475, United States
(718) 862-9125

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Bronx, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
100 Baychester Ave, Bronx, NY
10475, United States

Hours

Reviews

4.2
4,305 reviews
5 stars
2,313
4 stars
1,104
3 stars
506
2 stars
151
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were reported as rude and unhelpful.

Long Wait Times

Numerous reviews highlighted long lines at checkout and for online order pickups, often due to insufficient staffing.

Store Conditions

Customers reported issues with cleanliness, lack of air conditioning, and disorganization within the store.

Product Variety

Positive feedback on the variety and quality of products available, with many customers appreciating the sales and discounts.
  • AJ
    Amanda Johnson
    1 day ago
    1.0
    First and last time shopping here. HORRIBLE customer service from Francesca the manager. 1. No one helped me find an item I was looking for. When I asked for help I was told “if you didn’t see it then that means we don’t have it”. After searching a bit more I found the item. 2. The manager Francesca would not honor the online price. I told her I would order for pick up instead. She told me if I did that I’d have to wait several hours despite the item being right there. She offered no assistance in helping me or making me a satisfied customer. She was unprofessional. This place is horrible and I wouldn’t step foot back inside.
  • AA
    Angel
    Feb 11, 2026
    5.0
    Buena tienda.
  • CC
    Cas Cas
    Feb 1, 2026
    1.0
    WHY is it as cold as outside on the first floor?? Staff and customers should not have to suffer like this. The other two floors are fine. Management should address this because it is unfair to staff who do not have the same option to walk out as a customer. Just my opinion.
  • AA
    Abigail Appiah
    Jan 1, 2026
    5.0
    Very great
  • DD
    Denise Dunnlee
    Dec 31, 2025
    4.0
    I foind what I was looking for. However, the check out line was too long. There were only two cashiers on the first and the second floor. No registers on the 3rd floor.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Bronx offer?

JCPenney in Bronx offers apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the operating hours of the JCPenney store in Bronx, NY?

The store is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 8:00 PM on Sunday.

Brand Certified Facts from JCPenney

This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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