American Eagle Outfitters in Bronx, NY is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made to take and make your own. We fit everyone. Visit your local American Eagle Outfitters at 200 Baychester Ave today.
Mixed feedback on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of attention.
Store Environment
The store is generally reported as clean, organized, and well-presented, contributing positively to the shopping experience.
Product Quality
Customers appreciate the quality and variety of clothing, particularly jeans, although some noted issues with sizing availability.
Management Issues
Several reviews highlighted concerns about the attitude of management and inconsistent policies, particularly regarding returns.
Positive Experiences
Many customers shared positive experiences with specific employees who provided exceptional service, enhancing their overall impression of the store.
HG
Hatch Gayet
Oct 3, 2025
5.0
Plenty of fresh greens.
JL
Julissa Lindsay
Sep 24, 2025
1.0
The lady manager has a disgusting attitude and was too busy celebrating her birthday in the store to pay attention to what I was asking her and the staff. Then I asked her what was her name she said you can make your complaint but I’m not obligated to give you my name. Need better customer service skills.
GU
Genesis Urbina
Jul 8, 2025
5.0
I would like to take a moment to commend two exceptional employees who truly went above and beyond during a challenging situation I faced while checking out. My 6-year-old daughter unexpectedly became ill, and in that uncomfortable and awkward moment, Brianna, the cashier, along with a Spanish gentleman I believe was a manager, provided incredible support.
Both employees showed remarkable empathy and understanding, handling the situation with grace and professionalism. Despite the discomfort that such an incident can bring, they never displayed any signs of disgust, which made all the difference. Instead, they offered assistance and reassurance, turning what could have been a very unpleasant experience into a more manageable one.
Their kindness and dedication to customer care genuinely won me over as a customer. I sincerely hope that this organization recognizes Brianna and her colleague for their outstanding service. They exemplify what it means to go above and beyond, and their efforts deserve to be acknowledged!
Thank you, Brianna and team, for your compassion and support!
AS
Alrick collins Sr.
Dec 26, 2019
4.0
Clean, welcoming environment, pleasant staff, overall great location, always a sale going on! 😀😀
Frequently Asked Questions About American Eagle & Aerie
Where is American Eagle & Aerie located in the Bronx?
American Eagle & Aerie is located at 200 Baychester Ave, Space 204 204b, in the Mall At Bay Plaza, Bronx, NY 10475.
What are the store hours for American Eagle & Aerie at Baychester Ave?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
What types of products can I find at American Eagle & Aerie in Bronx?
You can find a wide selection of women's and men's clothing including jeans, tops, bottoms, underwear, accessories, footwear, and sleepwear.
Does American Eagle & Aerie accept credit card payments?
Yes, they accept American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does American Eagle & Aerie offer delivery or curbside pickup?
No, the store does not offer delivery, in-store pickup, or curbside pickup; shopping is available in-store only.
What brands are available at this store?
The store carries American Eagle Outfitters and Aerie brands.
Are there any restaurants near American Eagle & Aerie where I can eat before or after shopping?
Yes, nearby restaurants include Moe's Southwest Grill, Thai Max, Master Wok, Charleys Cheesesteaks, Nathan's Famous, Sarku Japan, and Sbarro, all located near Bay Plaza Mall.
Can I visit other clothing stores near American Eagle & Aerie?
Yes, nearby clothing stores include Gap, Aéropostale, Old Navy, UNIQLO USA, and Victoria's Secret, all within the Mall At Bay Plaza area.
Where can I find electronics stores near American Eagle & Aerie?
Nearby electronics stores include Apple and T-Mobile, both located near Bay Plaza Mall, making it convenient to shop for clothing and electronics in one trip.
Does American Eagle & Aerie have social media presence where I can follow for updates?
Yes, you can follow them on Instagram at @americaneagle and Twitter at @AEO. They also have a Facebook page at facebook.com/AmericanEagleBronxNY.