Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Amherst, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,169 reviews
5 stars
578
4 stars
313
3 stars
149
2 stars
48
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Store Condition
The store is generally clean and well-organized, but issues like poor parking conditions and broken facilities have been noted.
Product Availability
Customers appreciate the variety of products and good prices, but some express disappointment with stock levels and specific item availability.
Sales and Discounts
Many customers enjoy the sales and discounts offered, particularly during events like Black Friday.
Staff Assistance
While some customers received excellent assistance from staff, others struggled to find help when needed.
- TGTonya GriffinOct 21, 20254.0I ended up having to work an extra day in Buffalo recently, so I stopped at JCP to buy an outfit. I found a pair of pants, tank, and sweater for $75, which I felt was a good price for a whole ensemble of decent quality. The parking lot is in disrepair, with large, deep potholes all over. It was next to impossible not to hit one. The store itself is good-sized, clean, and well organized. There were many items on sale.
- MJMariah JuarezSep 11, 20251.0Customer service there is disgusting. The cashier was rude to everyone in line. Even the cashier next to her was terrible. Tired to speak with the manager and she just tried to rush me out.
- INIrene NotaroSep 6, 20251.0Terrible customer service, not enough staff, can't find any associates, when you do they can't be bothered and rude. Clothing is terrible. Waste of time.
- SYsteven yehJul 6, 20254.0Good prices and clean stores with lots of choices, and door busters are so discounted.
- JHJoseph HicksonJun 28, 20255.0Went in today to get an anniversary gift for my wife. Got excellent help from the lady behind the counter. So glad I went in because I found two fantastic gifts . Thanks for all the help.
Frequently Asked Questions About JCPenney
What types of products does JCPenney Amherst offer?
JCPenney Amherst offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Where is JCPenney Amherst located?
JCPenney Amherst is located at 1303 Niagara Falls Blvd, Boulevard Mall, Amherst, NY 14226.
What are the store hours for JCPenney Amherst?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does JCPenney Amherst offer curbside pickup?
Yes, JCPenney Amherst offers curbside pickup for your convenience.
What payment methods does JCPenney Amherst accept?
JCPenney Amherst accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Amherst accessible to customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms available.
Can I shop for beauty products at JCPenney Amherst?
Yes, explore JCPenney Beauty inside the store for a variety of skincare, makeup, and beauty deals.
What nearby stores can I visit for shoes while at Boulevard Mall?
Nearby shoe stores include Champs Sports, Payless ShoeSource, and Chacos, perfect for complementing your shopping trip.
Are there dining options near JCPenney Amherst?
Yes, you can enjoy meals at Red Pepper Chinese-Vietnamese Restaurant, The Red Dragon Chinese Cafe, and The Screening Room Cinema & Arts Cafe nearby.
How can I combine a visit to JCPenney Amherst with entertainment or other shopping?
Besides shopping at JCPenney, you can visit Macy's Backstage for outlet deals, the Screening Room Cinema for movies and cafe, or explore clothing stores like LOFT and Express nearby.