I came in today to speak to a manager about a kid’s backpack that I bought my son about a year and a half ago. It was an expensive backpack (i recall almost $60) and both of the mesh water bottle holders ripped in the same spot shortly after I purchased the backpack. I was definitely disappointed when I saw it, but I’m a very busy parent and I don’t get to colonie center often so my son just wore it ripped on both sides for the last year or so. My younger son now wants an LL Bean backpack too so I brought in the ripped one which is otherwise in perfect shape and the manager told me that in his experience, with his nephews, that the ripped netting was not a defect but happens from damage, although there are no signs the backpack was treated poorly and that “I could keep it but he wouldn’t be accepting it as a return today.” So I left without buying any more of these backpacks. It was not the experience I would expect from LL Bean- quality wise or the poor customer service. I thought maybe at a minimum a discount on buying two new ones would be possible but corporate return policy is very “strict”.
BF
Bob Francis
Jul 8, 2025
5.0
Very good selection of clothing and outdoor active wear. Very friendly staff, I will go there and buy again. My one pet peeve is i bought a pair of pants for $110, pricey for me, and then they charged me 5 cents for a bag. Really, in my opinion, it was just stupid.
PJ
Prof. John
Jul 6, 2025
5.0
Ido go to this LLBean. Occasionally I will order on line if I can not find the item in store. The staff is friendly and helpful. If I have a problem with an online purchase, I an take the item to the store for help. I do like LLBean products and one day I went in the store and I realized everything I was wearing except my underwear was LLBean, even the winter coat. The sales person said I was a walking LLBean advertisement .
EG
eileen gerrish
Jun 14, 2025
4.0
Price creep has come to LLBean. Still great selections, but not as affordable as it once was.
L.L.Bean Albany is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does L.L.Bean Albany offer in-store and curbside pickup services?
Yes, L.L.Bean Albany offers both in-store and curbside pickup services.
What types of products can I find at L.L.Bean Albany?
At L.L.Bean Albany, you can find clothing for men, women, and children, outdoor sports gear, camping equipment, climbing gear, fishing supplies, shoes, and luggage.
Where is L.L.Bean Albany located?
L.L.Bean Albany is located at 131 Colonie Center, Albany, NY 12205, USA.
How can I contact L.L.Bean Albany by phone?
You can reach L.L.Bean Albany locally at +1 518-438-2867 or their main phone at +1 888-552-5519.
Is there a featured promotion currently available at L.L.Bean Albany?
Yes, L.L.Bean Albany is currently featuring 'Get Outdoors with L.L.Bean Active Clothing!' available online.
What nearby stores can I visit along with L.L.Bean Albany?
Near L.L.Bean Albany, you can visit other stores like Go! Calendars, Toys & Games, Ulta Beauty, Five Below, and Macy's Backstage for a variety of shopping options.
Are there dining options near L.L.Bean Albany?
Yes, nearby dining includes Dunkin' for coffee and donuts, Grill & Wraps for Mediterranean food, Moe's Southwest Grill for Mexican cuisine, and Sbarro for pizza and Italian food.
What entertainment or leisure activities are close to L.L.Bean Albany?
Nearby entertainment includes Howe Caverns Inc, which offers an amusement park and water park, as well as several video game stores like Heroes Hideout and Jay St. Video Games!
Can I shop for shoes or jewelry near L.L.Bean Albany?
Yes, shoe stores such as SHOE DEPT., Famous Footwear, and Foot Locker are nearby, along with jewelry stores like 25 Silver Boutique and Pandora Jewelry.