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L.L.Bean

4.4
(925 reviews)

Business Details

131 Colonie Center, Albany, NY
12205, United States
(888) 552-5519
https://www.llbean.com/llb/shop/1000001710

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage StoreLL Bean

Details

  • Curbside pickupAvailable

Location

L.L.Bean
131 Colonie Center, Albany, NY
12205, United States

Hours

Reviews

4.4
925 reviews
5 stars
557
4 stars
232
3 stars
80
2 stars
20
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Product Quality

Customers generally appreciated the quality of the products, noting that while prices are high, the items are well-made and durable.

Pricing Concerns

Several reviews mentioned that prices are perceived as high, with some customers feeling that the value does not match the cost.

Store Experience

The store was described as clean and well-organized, but some customers noted limited stock and a small selection of certain sizes.

Mixed Experiences

While many had positive experiences, there were instances of dissatisfaction regarding customer service and return policies.
  • NT
    NY Tech
    Jan 13, 2026
    5.0
    Made a trip specifically to the Colonie Center Retail Store in Albany, NY to buy some Men's Wicked Good Max Slippers! I wanted to try them on, since slippers may not be true to size (they were not!), and peruse other departments as well. Immediately went to footwear, where a very helpful associate (ugghh, horrible with names!) showed me the selection available. Turns out the Wicked Good Max Slippers were on sale / on clearance, so my lucky day! The L.L. Bean brand is a very hearty shoe pick regardless of the selection. The slippers ran small - I wear a 9.5-10, and I left with a size 11 in "CarbnNvy/Blk" or Black and Blue in layman's terms! My L.L.Bean Guide last evening was Joyann. She was a delight; very courteous, professional, and an asset to this organization no doubt! She asked for my phone number, but turns out that is part of the process in the event you need to return an item. Also worth mentioning was the bargain I received on a lovely handled bag for my purchase, which cost $0.05. Turns out Joyann wasn't just being nice to me, she said anyone could get that bargain! All in all a very positive shopping experience. I highly recommend this location as well as the L.L. Bean brands. Will be visiting again soon!
  • AA
    Axeman610
    Jan 8, 2026
    5.0
    Great people to deal with here in the Albany store. I bought the best pair of slippers I’ve ever had. A little Fred Flintstone looking but I love them.
  • KR
    K Ryan
    Jan 3, 2026
    5.0
    We went all over today looking for a nice pair of pants for my picky partner. I feel so silly that this is the last place we looked. We found not one but three styles that my partner actually liked, and I can tell they’re well made and will hold up a long time. Great customer service, Arafat in particular was really patient and helpful :)
  • CL
    Christopher Lentakis
    Dec 18, 2025
    5.0
    They have everything that the Freeport Maine store has without the lobsters and other seafood nearby and they aren't open 24 hours.
  • JE
    Jodi Eaves
    Dec 15, 2025
    5.0
    Ordered online, went to check out, picked up order --- all done in less than 5 minutes! Huge help with Christmas shopping.

Frequently Asked Questions About L.L.Bean

What are the operating hours of L.L.Bean Albany?

L.L.Bean Albany is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Does L.L.Bean Albany offer in-store and curbside pickup services?

Yes, L.L.Bean Albany offers both in-store and curbside pickup services.

Brand Certified Facts from L.L.Bean

L.L.Bean partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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