L.L.Bean

4.4
924 reviews

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage StoreLL Bean

Details

  • Curbside pickupAvailable

Location

L.L.Bean
131 Colonie Center, Albany, NY
12205, United States

Hours

Reviews

4.4
924 reviews
5 stars
556
4 stars
232
3 stars
80
2 stars
20
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, highlighting excellent customer service experiences.

Product Quality

Many reviews noted the high quality of products, although some expressed concerns about rising prices and limited availability of certain sizes.

Store Experience

The store was described as clean and well-organized, but some customers found the prices to be high and the selection limited.

Pricing Concerns

Several customers mentioned that while the quality is good, the prices are considered expensive, leading to mixed feelings about value.
  • AA
    Axeman610
    4 days ago
    5.0
    Great people to deal with here in the Albany store. I bought the best pair of slippers I’ve ever had. A little Fred Flintstone looking but I love them.
  • KR
    K Ryan
    Jan 3, 2026
    5.0
    We went all over today looking for a nice pair of pants for my picky partner. I feel so silly that this is the last place we looked. We found not one but three styles that my partner actually liked, and I can tell they’re well made and will hold up a long time. Great customer service, Arafat in particular was really patient and helpful :)
  • CL
    Christopher Lentakis
    Dec 18, 2025
    5.0
    They have everything that the Freeport Maine store has without the lobsters and other seafood nearby and they aren't open 24 hours.
  • JE
    Jodi Eaves
    Dec 15, 2025
    5.0
    Ordered online, went to check out, picked up order --- all done in less than 5 minutes! Huge help with Christmas shopping.
  • DA
    Deb Anastasio
    Dec 4, 2025
    5.0
    Excellent customer service!! Misplaced my charge card, wanted to place an order using a promotion that was expiring, representative suggested putting order on “hold” while replacement card was being shipped, so as not to lose the promotion. Received card, called, smooth process placing order. Everyone I spoke to, professional, helpful and friendly! Kudos! Excellent customer service!

Frequently Asked Questions About L.L.Bean

What are the operating hours of L.L.Bean Albany?

L.L.Bean Albany is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.

Does L.L.Bean Albany offer in-store and curbside pickup services?

Yes, L.L.Bean Albany offers both in-store and curbside pickup services.