Brand Certified
JCPenney
4.0(1209 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
120 Washington Ave Ext, Albany, NY
12203, United States
Certified by JCPenney • Mar 01, 2026
(518) 456-0824
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ny/albany/clothing-stores-albany-ny-2051.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Albany, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.0
1,209 reviews
5 stars
530
4 stars
342
3 stars
181
2 stars
63
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers reported inconsistent and often poor customer service, with many noting a lack of staff available to assist.
Store Condition
The store's cleanliness and organization received negative feedback, with reports of dirty restrooms and disorganized merchandise.
Product Selection
While some customers appreciated the variety of products, others found the selection lacking, particularly in women's clothing and sizes.
Pricing Issues
Many customers felt that prices were high and not competitive, with some expressing frustration over misleading pricing on sale items.
Checkout Experience
Long lines and a shortage of cashiers were frequently mentioned, leading to a frustrating checkout experience for many shoppers.
- CWChef WiseDec 29, 20254.0Still great prices.
- TGTrisha GoodridgeDec 28, 20255.0The customer service was outstanding and extremely professional. Keep up the work Hiba in jewerly section. You rock!
- EFElvirucca FioriniDec 27, 20253.0They always have intresting finds, and their deals are always good! The staff can be extremely pushy though. They tried to pull a fast one on a deal.
- CDCarol DanielsDec 8, 20254.0I thought the prices were excellent, and the people that worked in the store were very nice.
- RDravi DixitNov 29, 20255.0Great collection
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Albany, NY?
You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at JCPenney Albany.
Where is JCPenney located in Albany?
JCPenney is located at 120 Washington Ave Ext, Ste 40, Albany, NY 12203, inside Crossgates Mall.
What are the store hours for JCPenney Albany?
JCPenney Albany is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in Albany offer curbside pickup or free shipping?
Yes, JCPenney Albany offers both free shipping and curbside pickup services.
What payment methods are accepted at JCPenney Albany?
JCPenney Albany accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is JCPenney Albany accessible for individuals with disabilities?
Yes, JCPenney Albany has wheelchair accessible entrances and public restrooms available.
Are there any nearby stores where I can shop for kitchen supplies or home decor after visiting JCPenney?
Yes, Williams-Sonoma offers kitchen supplies and specialty foods, and Pottery Barn provides home decor nearby Crossgates Mall.
Can I find other clothing stores close to JCPenney Albany?
Yes, nearby clothing stores include Zara, rue21, Old Navy, Abercrombie Kids, and Lord & Taylor, all located near Crossgates Mall.
Are there beauty and spa services near JCPenney Albany?
Yes, Lee Nails, Super Mario's hair salon, and Threading Experts Crossgates Mall offer beauty, nail, and hair removal services near JCPenney.
How can I contact JCPenney Albany for customer service or inquiries?
You can reach JCPenney Albany at +1 518-456-0824 or their toll-free number at +1 800-322-1189.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website