JCPenney

4.0
1200 reviews
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Business Details

120 Washington Ave Ext, Albany, NY
12203, United States
(518) 456-0824
https://www.jcpenney.com/locations/ny/albany/clothing-stores-albany-ny-2051.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Albany, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
120 Washington Ave Ext, Albany, NY
12203, United States

Hours

Reviews

4.0
1,200 reviews
5 stars
527
4 stars
339
3 stars
178
2 stars
63
1 star
93

What are people saying?

AI-generated from recent customer reviews

Store Condition

Many customers noted the store's disrepair, including grimy restrooms and poor merchandising.

Staff Availability

Frequent complaints about the lack of staff to assist customers, leading to long wait times and difficulty finding help.

Product Selection

Customers expressed disappointment in the limited selection of items, particularly in women's clothing and housewares.

Pricing Concerns

Several reviews mentioned high prices and misleading promotions, with some customers feeling that online shopping offered better deals.

Customer Service

Mixed feedback on customer service, with some positive experiences noted, but many customers reported rudeness and unhelpfulness from staff.
  • CS
    Cassandra Singh
    Nov 14, 2025
    1.0
    When they did my eyebrow they burned me so I recommend you not going their
  • SW
    Sonam Willow
    Nov 9, 2025
    4.0
    Wide array of house hold items and we found terrific curtains during a sale.
  • CJ
    Carrie James
    Oct 29, 2025
    1.0
    All hope died here. It used to be a nice store now it looks like a thrift store. The few employees they do have look like they have a dark cloud over their heads. Oh and the refund policy is ridiculous and you dont get a receipt. The cashier at the return desk told me to take a picture of the computer screen. I predict this store is going out of business soon.
  • ET
    Elijah Thurston
    Oct 9, 2025
    3.0
    We took the entrance from the parking behind JCPenny into the main mall. It's a JCPenny, so all the items you'd expect are here, including some pretty neat holiday decorations. The restrooms were slightly grimy, but not the worst. One issue I had was the aforementioned holiday items. Not the make or anything like that, but the pricing on them. I saw these very cool medium sized nutcrackers in the clearance aisle that said only $7.99(!!!) I was like, wow! That is an amazing price. Turns out, no. That's for the tiny nutcrackers that they were completely out of. If you look much lower on the pricing list in front of them, the large ones were still like 49.99. To me it's a little disingenuous to have a sign saying "$7.99 nutcrackers!" In front of some nutcrackers, and then you have to read the fine print to see that they're still way overpriced.
  • LW
    Lauren Williams
    Sep 23, 2025
    5.0
    Went to the photography department for headshots, and it was a great experience. I’ll be back next week to try out the hair salon!
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Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Albany, NY?

You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at JCPenney Albany.

Where is JCPenney located in Albany?

JCPenney is located at 120 Washington Ave Ext, Ste 40, Albany, NY 12203, inside Crossgates Mall.