Customers consistently praised the friendly, knowledgeable, and accommodating staff, highlighting their exceptional service and personal attention.
Quality of Work
Many reviews noted the high quality of jewelry and repair work, with customers expressing satisfaction with the craftsmanship and results.
Atmosphere
The store's inviting and beautiful environment was frequently mentioned, contributing to a positive shopping experience.
Expertise
Customers appreciated the staff's expertise in jewelry and watches, often noting their ability to provide valuable insights and recommendations.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences related to communication and service inconsistencies.
FR
Faith Robertspn
Feb 22, 2026
5.0
The PERFECT place to go for quality! Totally friendly atmosphere! Andy was so genuinely wonderful and knowledgeable. I'll be back.
AB
Alex Burns
Feb 18, 2026
5.0
Where do I start? I only trust these people for my Rolex needs in the United States. I happily drive nearly 7 hours round trip to see Tim and his team. I first interacted with Frank Adams Jewelers nearly 6 years ago and have done business with them numerous times since, with each time getting better. As a former authorized dealer myself, I know how difficult it is to put the right watch into the right hands, and Tim has managed to do that for me not once, but many times, consistently.
Whenever I need any jewelry piece in the future, I know where I will go. But truly, as a collector, from the bottom of my heart, I appreciate the business I have done with Frank Adams Jewelers, and more specifically, Tim. I wish I could write their review ten more times and give 5 stars every time, because I know I will be expanding my collection more in the future with the help of you all.
Thank you for the consistently wonderful experience. I wish you continued success (and look forward to contributing to it). All my best until the next time!!
CF
Clint Fluegge
Feb 18, 2026
5.0
I buy all my jewelry needs at Frank Adams. I usually deal with Marcel, but this time I needed a repair and dealt with Amber. Amber is amazing! Highly recommend this jeweler! Great selection and stellar staff!
CR
Christina Rogers
Feb 14, 2026
5.0
Tremendous customer service at Frank Adams Jewelers! We can’t say enough about how much we appreciated all of the time they gave us and their expertise in reworking my diamond engagement stones into a gorgeous new setting! We were well taken care of and the whole staff and owners are so warm and friendly! Our experience was top notch - We couldn’t be happier with my beautiful ring! Beyond that, Frank Adams’ commitment and generosity in their major support of Special Olympics NY - is admired and so greatly appreciated!
SM
Sharon McKently
Feb 7, 2026
5.0
I had a wonderful experience at Frank Adams Jewelers in Albany. The staff was incredibly friendly, welcoming, and professional from the moment I walked in. They provided excellent service and were very efficient—adjusting the band on my Rolex quickly and flawlessly. They also took the time to help solve a wedding band sizing issue, which I really appreciated. It’s clear they truly care about their customers and take pride in their work. I highly recommend Frank Adams Jewelers for their expertise, efficiency, and outstanding customer service
Frequently Asked Questions About Frank Adams Jewelers
Where is Frank Adams Jewelers located?
Frank Adams Jewelers is located at 144 Wolf Road, Albany, NY 12205, USA.
What are the operating hours of Frank Adams Jewelers?
Frank Adams Jewelers is open Monday through Friday from 10:00 AM to 6:00 PM, and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays.
What kind of products and services does Frank Adams Jewelers offer?
Frank Adams Jewelers is an official Rolex retailer, selling and maintaining Rolex watches. It operates as a watch store and jeweler.
How can I contact Frank Adams Jewelers?
You can contact Frank Adams Jewelers by calling +1 518-435-0075 or visiting their website at http://www.frankadams.com.
What languages are spoken at Frank Adams Jewelers?
Frank Adams Jewelers provides service in English.
Is Frank Adams Jewelers active on social media?
Yes, Frank Adams Jewelers is on Facebook at https://www.facebook.com/FrankAdamsJewelers/ and on Instagram with the handle @frankadamsjewel.
Are there any restaurants near Frank Adams Jewelers?
Yes, several restaurants are nearby including Arby's, Which Wich Superior Sandwiches, LongHorn Steakhouse, Halal Grub, and The Cheesecake Factory. These offer great options for dining before or after your visit.
Where can I find banking services near Frank Adams Jewelers?
Bank of America Financial Center, Bank of America ATM locations, and Pombo Wealth Management & Insurance Service are nearby, making it convenient to manage your finances during your visit.
Are there any pet care services close to Frank Adams Jewelers?
Yes, Pet Spas & Suites offers pet grooming and sitting services near Frank Adams Jewelers, helpful if you need care for your pets while shopping.
What stores near Frank Adams Jewelers can I visit for other shopping needs?
Nearby stores include Guitar Center for musical instruments, Hockey Giant for sporting goods, Sherwin-Williams Paint Store for retail paint supplies, and Stickley Furniture for home goods and furniture.
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Certified March 01, 2026Yext Knowledge Graph
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