American Eagle Outfitters in Albany, NY is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made to take and make your own. We fit everyone. Visit your local American Eagle Outfitters at 1 Crossgates Mall Rd today.
This was my first experience with this store, and unfortunately it was not a positive one. I ordered online and went to pick up my order in person. During my visit, I personally felt that the customer service I received was unfriendly, while other customers appeared to be treated more warmly. This was my personal impression, and others may have .
After spending more time with the items I purchased, I felt that the quality of the sweaters was lower than I expected for the price. While I liked the color and design, the material did not meet my expectations. The pants had a nice design as well, but the quality also felt below what I was hoping for.
MM
Mary
Nov 30, 2025
2.0
Horribly filthy store. Had to give phone number and email to even use dressing rooms (twice). Staff looks tired and u friendly
KA
Kimberli Adamchick
Nov 29, 2025
5.0
Katelyn was super helpful
XB
Xandra Bateman
Oct 29, 2025
5.0
Danielle killed it helping me out today. Came in knowing what I needed but turns out I have no idea what size I am. Danielle kept me from crashing out and assisted with my trial and error changing room fiasco like a pro. Walked away with exactly what I needed and not wildly frustrated! Thanks Danielle!
JB
J B
Oct 25, 2025
1.0
Beyond Unprofessional, rude and horrible. worse staff experience in my life, manager accused me of “doing” stuff in the dressing room with my partner when I was literally trying on a bra. Didn’t know I couldn’t have a person in with me as there was no one by the fitting room. Thanks for being incredibly unpleasant and horrific
Aerie*
Frequently Asked Questions About American Eagle & Aerie
What are the operating hours for American Eagle & Aerie at Albany's Crossgates Mall?
The store is open Monday through Thursday from 10 AM to 8 PM; Friday and Saturday from 10 AM to 9 PM; and Sunday from 11 AM to 6 PM, with special holiday hours on select dates.
Where is American Eagle & Aerie located in Albany, NY?
It is located at 1 Crossgates Mall Rd, Space B110, Albany, NY 12203, inside Crossgates Mall.
Does American Eagle & Aerie offer in-store pickup services?
Yes, the store provides in-store pickup along with curbside pickup options.
What types of products can I find at American Eagle & Aerie in Albany?
You can find women's and men's clothing including jeans, t-shirts, pants, accessories, fragrance, bras, underwear, sleepwear, swimwear, and yoga pants.
What payment methods does American Eagle & Aerie accept?
They accept American Express, Apple Pay, cash, Discover, Mastercard, and Visa.
When was American Eagle & Aerie established?
American Eagle Outfitters was established in 1977.
Which brands are featured at the Albany Crossgates Mall American Eagle store?
The store features American Eagle Outfitters and Aerie brands.
What nearby stores can I visit for footwear options when shopping at American Eagle & Aerie?
Nearby shoe stores include Clarks, Laced Up, JD Sports, and Kids Foot Locker, all located within Crossgates Mall.
What dining options are available near American Eagle & Aerie at Crossgates Mall?
Nearby dining includes Sbarro, a pizza and Italian restaurant, and Hooters, a sports bar, both convenient for a meal before or after shopping.
Are there other clothing stores near American Eagle & Aerie where I can find additional fashion options?
Yes, nearby clothing stores include H&M, Hollister Co., Windsor Fashions, Urban Outfitters, Hot Topic, Aéropostale, and J.Jill, offering a variety of styles.