Brand Certified
The LEGO® Store Crossgates Mall
4.7(287 reviews)
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
Business Details
1 Crossgates Mall Rd, Albany, NY
12203, United States
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
(838) 265-2926
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
https://www.lego.com/en-us/stores/stores/us/crossgates-mall?utm_source=ExtNet&utm_medium=Yext
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
About
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
Toy StoreToysLEGO Company Limited
The LEGO® Store Crossgates Mall in Albany, NY brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
Hours
Certified by The LEGO® Store Crossgates Mall • Mar 01, 2026
Reviews
4.7
287 reviews
5 stars
228
4 stars
40
3 stars
9
2 stars
5
1 star
5
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff is consistently described as friendly, knowledgeable, and helpful, contributing to a positive shopping experience.
Store Environment
Customers appreciate the clean, organized, and creatively displayed store, enhancing the overall shopping experience.
Product Selection
The store offers a wide variety of LEGO sets, including exclusive and hard-to-find items, which customers find appealing.
Customer Service Issues
While most experiences are positive, there are occasional reports of rude service from specific staff members, impacting customer satisfaction.
Pricing Concerns
Some customers feel that prices are high, but acknowledge this is a common trend across retail.
- AWAbhi WeltigFeb 17, 20264.0Good selection
- MWMatheau WilsonJan 20, 20264.0Great
- HRHudson Valley ReviewerJan 14, 20265.0If you’re anywhere near LEGO Store at Crossgates Mall, it’s absolutely worth a visit. This location delivers the full LEGO experience—from the moment you walk in, it feels creative, welcoming, and exciting for both kids and adults. The store is spotless, well-organized, and packed with an incredible variety of sets. Whether you’re shopping for classic LEGO builds, licensed themes, collector sets, or gifts, they have something for every age and interest. The displays are eye-catching and inspiring, making it hard not to start imagining your next build on the spot. What really makes this store stand out is the staff. Every team member I interacted with was friendly, knowledgeable, and genuinely enthusiastic about LEGO. They’re happy to answer questions, help track down specific sets, or make recommendations based on age, skill level, or interests—without ever feeling pushy. The build stations are a huge plus, especially for families. Kids can sit down, play, and get hands-on while parents browse, which makes the whole experience relaxed and fun. Even during busy mall hours, the store stays well-managed and upbeat. Overall, the LEGO Store at Crossgates Mall is a perfect mix of fun, creativity, and great customer service. Whether you’re a lifelong LEGO fan or just discovering it, this store earns a solid five stars and then some.
- TBTibor BodaiDec 21, 20254.0Price kinda high, but everything is going up this days. Awesome amount of sets and bloxs.
- WLWEBSTER & LUNNDec 10, 20255.0Excellent service. Very friendly and helpful. I went into the store on a Saturday asking for a certain lego set my grandson wanted was told they did not have it but thought they might get in during the week and if I left my number they would call me if it came in. They called to let me know it was in and would hold for the day. Very much appreciate the great service!!! Thank you!!
Frequently Asked Questions About The LEGO® Store Crossgates Mall
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I join the LEGO VIP Program at The LEGO® Store Crossgates Mall?
You can become a LEGO® VIP member by visiting the store and asking a Brick Specialist to sign you up. After signing up in-store, you'll receive emails to complete your registration and access your digital VIP card. VIP points are earned with purchases in-store and online.
Is there a cost to enter The LEGO® Store Crossgates Mall?
No, all LEGO Stores, including the Crossgates Mall location, are free to enter.
What are the regular store hours for The LEGO® Store Crossgates Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does The LEGO® Store Crossgates Mall offer in-store pickup?
Yes, in-store pickup is available at this location.
Can I buy individual LEGO bricks at the Crossgates Mall store?
Yes, you can buy individual pieces from the Pick-a-Brick wall, which changes frequently to offer different bricks to spark your creativity.
What payment methods are accepted at The LEGO® Store Crossgates Mall?
The store accepts Android Pay, Apple Pay, cash, MasterCard, and Visa.
Are there other entertainment or shopping options near The LEGO® Store Crossgates Mall?
Yes, nearby you can visit Glow Golf for miniature golf entertainment or enjoy shopping at the Crossgates Mall shopping center itself, which has a variety of stores and restaurants.
Where can I find a place to eat near The LEGO® Store Crossgates Mall?
Near the LEGO Store, you can find several restaurants such as Mrs. Fields bakery, Auntie Anne's bakery and fast food, Charleys Cheesesteaks, Cajun Cafe, UNO Pizzeria & Grill, and Sbarro for pizza.
If I’m visiting The LEGO® Store Crossgates Mall, where can I get mobile phone services nearby?
Conveniently nearby are AT&T and the AT&T Store for mobile phone services and accessories, as well as 11 To 5 which also offers mobile phone products and clothing.
Does The LEGO® Store Crossgates Mall provide wheelchair accessible entrance?
Yes, the store has a wheelchair accessible entrance, but please note it does not have wheelchair accessible parking.
Brand Certified Facts from The LEGO® Store Crossgates Mall
The LEGO® Store Crossgates Mall partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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