lululemon

Reviews

• JM

  Jenny Marie

  Jan 2, 2026
  1.0
  ⭐☆☆☆☆ Very Disappointing Experience – Reno Location Living in Hawaii, our Lululemon stores have a very limited selection, so when I travel to the mainland I always make it a point to shop at larger locations. During my recent trip to Reno, I was excited to finally visit your store after finding some great pieces at other mainland locations. Unfortunately, my experience completely changed the moment I walked in. I had just finished a large coffee and urgently needed to use the restroom before shopping. I saw a customer come out of the bathroom and approached an employee to ask if I could use it. The associate looked at me and bluntly said, “Sorry, we ain’t got no public restrooms.” The way it was said felt dismissive and rude, especially considering the circumstances. I wasn’t asking for special treatment — just basic courtesy and kindness. Instead, I felt embarrassed and unwelcome, so I left without making a purchase and took my business elsewhere. This was not the welcoming, elevated experience Lululemon is known for, and it left a very negative impression. I hope management takes customer service more seriously, because this visit was a major letdown.
• RR

  Ryan

  Oct 28, 2025
  1.0
  Really disappointing shopping experience shopping for my wife’s birthday presents. I walked in and was the only customer in the store with 5+ employees working. No one acknowledged me or asked if I needed help with anything. Just stood around chatting and on their phones. I walked around for a few minutes and then went to Athleta where I was immediately helped and had a great shopping experience. Lesson learned.
• DL

  Doreen Lono

  Sep 29, 2021
  3.0
  Love shopping there. Boight a tennis skirt and visor.
• MC

  Marc Cryder

  Aug 8, 2021
  5.0
  I was absolutely impressed with their customer service. I would totally recommend