lululemon

Reviews

• RH

  Ryan Hoy

  Oct 28, 2025
  1.0
  Really disappointing shopping experience shopping for my wife’s birthday presents. I walked in and was the only customer in the store with 5+ employees working. No one acknowledged me or asked if I needed help with anything. Just stood around chatting and on their phones. I walked around for a few minutes and then went to Athleta where I was immediately helped and had a great shopping experience. Lesson learned.
• CB

  Chabu Bangs

  Aug 15, 2025
  3.0
  Its okay. Seems great for women's sport wear. Seems a little over priced but okay 👍
• ML

  Matthew Lewis

  Jul 5, 2025
  5.0
  Excellent service! They support veterans and military with a 15% discount.
• TL

  T L

  Jun 2, 2025
  1.0
  Extremely terrible return experience – misinformed staff and conflicting policies I placed an online order on 4/27 and received it in two shipments—one on 5/1 and one on 5/2 (tracking confirms this). Lululemon’s own online return portal showed my return was eligible until 6/12, and I had the option to refund to my original payment method. I showed this to the store manager (female, 5’4-5’6, mid/late 20s to early 30s, round face, semi blond) at the Reno, NV location on 6/1. Despite that, the manager refused to refund to original payment method, saying it had been over 30 days from the order date (not delivery). When I showed her the policy (30 days from delivery for online orders, which was also verified by CS agent through texting later) and confirmed the 5/2 delivery, she temporarily agreed to refund part of the order (not the part that was delivered on 5/1). I asked her to confirm with GEC while I went to bathroom at Dillard’s, she then claimed customer service confirmed everything was delivered on 5/1 which past 30 days so not eligible for original payment method refund, which is false. I showed her the correct tracking info on my phone - she wouldn’t listen and told me to talk to GEC. I drove 30 minutes to the store and spent another 30 minutes there, only to be denied a refund that should’ve been approved. After I stepped out of the store, I started texting with GEC. The agent told me to show the text message to the store manager because they believe my order is eligible for a refund to the original payment method but at that time I really didn’t feel like going back arguing with her anymore. I also tried to exchange a belt bag from this order to a different color (same price, same size, same product number) but the guy at check out (white, about 6’2? very tall, short straight hair) wouldn’t offer me an even exchange - I used Oura Ring 20% off promotion on the entire order and he said because the promotion is over. I argued this is the same item then he went to the back to seek clarification and agreed to offer an even exchange but the store manager noticed the order date hence the entire story said above before the exchange was successfully done. The entire interaction was inconsistent and frustrating. As a customer, I shouldn’t have to fight to get a return honored that your own system approved. I just felt like this store went out of their way of not wanting to refund me to original payment method. They could argue that online and in-store are two different systems - in customers view, they both represent Lululemon this brand, there is no difference. Will absolutely NOT return to this store and will unlikely shop at Lululemon again. All statement made here has screenshots ready to verify.
• AY

  Alan Yearke

  Nov 1, 2020
  5.0
  Great quality products. And wonderful sales staff.

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