American Eagle

Reviews

• CC

  Conradine

  Mar 25, 2026
  1.0
  I purchased some clothing from American Eagle online. I returned the items that didn't fit to the store and received 3 gift cards, as the store told me the credit could be used instantly. Using the gift cards, I placed 3 orders online for the right sizes. A.E. canceled all 3 of my new orders paid by the 3 gift cards. The next day, I received 3 emails from A.E. telling me that, for "security reasons", they canceled my orders and refunded the credit to my 3 gift cards. I called customer service to ask them why they are issuing gift cards that cannot be used. I asked them if I could use it in the store. Customer service said, " Maybe. They said they would email me an explanation by Friday. I am now stuck with 3 usable gift cards and no merchandise.
• KK

  kittenlove1987

  Mar 1, 2026
  1.0
  While I was shopping I noticed that thier hispanic female employee was watching me almost the entire time as if i was going to steal something. MIND YOU BTW I'M HISPANIC ASWELL!!!! So I honestly get the feeling she discriminates against her own kind.
• LR

  Libby Rien

  Jan 15, 2026
  1.0
  I ordered online a lounge top & shorts from American Eagle's Aerie. Top was great. The shorts were absolutely disappointing. Not sure how any employee could pack up & send something with so much dirt on it. It was ridiculous.
• BU

  Brieanna Underwood

  Feb 18, 2021
  5.0
  I was able to exchange my jeans easily for the right size and when I couldn’t find the ones I like the sales rep helped me find a similar pair. Super helpful. Very quality jeans that last years.