I purchased some clothing from American Eagle online. I returned the items that didn't fit to the store and received 3 gift cards, as the store told me the credit could be used instantly. Using the gift cards, I placed 3 orders online for the right sizes. A.E. canceled all 3 of my new orders paid by the 3 gift cards. The next day, I received 3 emails from A.E. telling me that, for "security reasons", they canceled my orders and refunded the credit to my 3 gift cards. I called customer service to ask them why they are issuing gift cards that cannot be used. I asked them if I could use it in the store. Customer service said, " Maybe. They said they would email me an explanation by Friday. I am now stuck with 3 usable gift cards and no merchandise.
KK
kittenlove1987
Mar 1, 2026
1.0
While I was shopping I noticed that thier hispanic female employee was watching me almost the entire time as if i was going to steal something. MIND YOU BTW I'M HISPANIC ASWELL!!!! So I honestly get the feeling she discriminates against her own kind.
LR
Libby Rien
Jan 15, 2026
1.0
I ordered online a lounge top & shorts from American Eagle's Aerie. Top was great. The shorts were absolutely disappointing. Not sure how any employee could pack up & send something with so much dirt on it. It was ridiculous.
BU
Brieanna Underwood
Feb 18, 2021
5.0
I was able to exchange my jeans easily for the right size and when I couldn’t find the ones I like the sales rep helped me find a similar pair. Super helpful. Very quality jeans that last years.
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