Nordstrom Fashion Show

Reviews

• AN

  Andrew Nguyen

  2 days ago
  1.0
  I purchased two leather jackets (Schott and John Varvatos) online, both of which did not fit. When I attempted to return them in-store, I experienced some of the worst customer service I’ve encountered in over 30 years of shopping with Nordstrom. Because my original credit card had been closed, I was told I would only receive a gift card. However, the handling of this situation was inconsistent and unprofessional. The manager stated she needed to seek authorization, and I waited approximately 10 minutes, only to be told that a gift card was the only option. If this is truly a strict store policy, then there should be no need for authorization. The fact that approval was being sought suggests discretion is involved, and it was not applied fairly in my case. When I requested escalation, two additional employees came over. One was openly rude and dismissive. The other, James, was professional and apologetic, even acknowledging the situation in a way that suggested awareness of inappropriate handling. This experience raised serious concerns about inconsistency and fairness in how customers are treated. It did not feel aligned with the standards Nordstrom has built its reputation on. I expect this matter to be reviewed, and I hope appropriate action is taken to ensure consistent, respectful treatment for all customers moving forward.
• RS

  robin smith

  2 days ago
  5.0
  Excellent lunch. Service, food, just as you would expect from Nordstrom! Will be going back soon!
• AA

  AR Avalos

  Mar 31, 2026
  1.0
  I’ve been a loyal Nordstrom customer for years and have always chosen to purchase my luxury items here over going directly to the designer — largely because of Nordstrom’s reputation for exceptional customer service. That trust was shaken recently. In December, I purchased a pair of Gucci sandals at the Fashion Show location for $1,000. I wore them three times before the strap loop broke — a clear manufacturing defect. When I brought them back hoping for an exchange or repair, I was turned away with no resolution offered. I wasn’t asking for a refund. I wasn’t trying to return a well-worn pair of shoes. I wore them THREE times. A $1,000 pair of sandals should not fall apart after minimal use, and a retailer like Nordstrom should stand behind the luxury products they sell. This experience makes me seriously question why I should buy high-end items here instead of going directly to the brand. The designer boutique experience includes white-glove service and accountability. What does Nordstrom offer that justifies the choice? After this, I’m not sure. I hope Nordstrom reconsiders how they handle quality issues with luxury purchases. Until then, I’ll be taking my business to the brands directly.
• SE

  S E

  Mar 27, 2026
  4.0
  I love Nordstrom - except for the interaction I had today while returning some items. An older white employee with a european (?) accent was very warm and bubbly with the other white customers before me. Once it was my turn she turned deadpan and asked unnecessary questions that I’ve never been asked when returning items. All my items were new and unworn with tags attached. I know it’s annoying to deal with returns so I wasn’t bothered by that. The problem started for me when she stopped helping me twice to offer help to other customers unprompted. She looked up to ask an older white man “are you looking for your wife? She is over here,” making jokes and laughing while she left and led him elsewhere. She came back and then left a second time without saying anything, returning several minutes later. I also work in customer service and this idea of “triage” applies, if I can borrow a medical term. If something is not more urgent than the customer I’m already helping, then it can be handled after I’m done. This is why I feel like everyone’s race is worth mentioning… The transaction was taking much longer than it should have so I let her finish the items I gave and went to another cashier for the rest. This other cashier helped in one smooth transaction, no instigative questions, no randomly stopping to walk off and do other things. Anyway, I will continue to come to Nordstrom as I’m an Ambassador cardholder and I love the experience in-store. Just not the experience I had today.
• MD

  Mary Davis

  Mar 24, 2026
  5.0
  I had one of the best shopping experiences I have ever had today. Upon entering the lingerie department I was greeted by Jasmyn and asked if I needed help. I asked for a bra fitting and she just stepped right up and took over. After taking my measurements, she asked what I was looking for and brought me a perfect selection of bras as I waited in the dressing room. As I tried them on she adjusted the straps and made sure they fit properly. She was not only accommodating, but also friendly and very personable. I ended up buying 3 perfect fitting bras and left with a smile on my face and feeling like I had a new friend. The customer service was above and beyond!!!