Saint Laurent

Reviews

• JJ

  James

  Feb 14, 2026
  1.0
  Came in tonight with my girlfriend to buy her a bag for Valentine’s Day and we ultimately decided not to purchase the bag here because of the poor customer service. The two women working, one blonde one brunette seemed to be very judgmental and gossipy whispered something about my girlfriend and it made us feel very uncomfortable. She wrapped her sunglasses purchase very poorly, it looked like a kindergartener did it and we had to ask her to rewrap it. Typically sales associates will ask if you’d like a water, not once did they offer. With their attitude and lack of professionalism, they should be working at a lower scale store because they are not representing Saint Laurent very well. We have never experienced this at any other designer store. When we left the blonde associate gave my girlfriend a very dirty look. It was the last time we will be at this location.
• DS

  Daniela Stevenson

  Feb 14, 2026
  1.0
  Wow they need to hire some new Sales Associates at this location. I came here on 2/13/26 at 9:30pm and Madison in particular was not very pleasant to work with. The day prior Ashlin was easy to work with and wrapped my purchases very nicely, and helped me out a lot. However tonight Madison whispered something to a blonde co worker as she walked away from me and the co worker gave me a really dirty look and it got really quiet. I decided not to go through with the other purchase of the purse because of her poor attitude. She wrapped my sunglasses very poorly the tissue wasn’t even folded it was just stuffed in the box very sloppily and bulky there was no sticker on it and it looked like it came from Homegoods. I had to request her to rewrap it TWICE. I prefer Louis Vuitton, Chanel, Gucci, and Dior customer service 1000000x over this Saint Laurent location. I will spend my money elsewhere. The Saint Laurent at the Wynn has way better customer service and employees.
• AG

  Angie Gonzalez

  Jan 3, 2026
  1.0
  Very disappointing experience at the YSL store in Las Vegas. Despite there being almost seven employees on the floor, no one offered assistance or showed me any bags. I was clearly interested in purchasing and fully intended to buy a purse, but due to the complete lack of customer service, I decided not to. For a luxury brand, this level of indifference is unacceptable. I left without making a purchase and with no desire to return. YSL seriously needs to improve staff engagement and customer service.
• JS

  Jas S

  Dec 1, 2025
  1.0
  They treated me like crap here. I really hate my bag and all I can think of is them when i think of ysl. Ive never wore it nor plan to. I hate the chain weight. I tried to return it and I wanted to look at other bags but instead of helping me they kept touching my bag without gloves on then she put it in the white box without a dust bag knowing full well that will damage the bag. Im really upset because she handled my bag without care. The white box and black bags without dust bag dont mix. I literally never wore it and she shouldn't touch my bag unless she is going to return it. Im so upset how they treated me ill never buy from them again. Trust me go to nordstrom or neiman marcus if u dont want to deal with their bullying.
• LM

  Lester M.

  Oct 30, 2025
  5.0
  This place is the better YSL on the LV Strip. Staff is friendly and willing to go the extra mile even looking up older models that are no longer made. They looked for an older Solferino and made recommendations to the style and color I wanted. They are so professional and willing to help, they even recommended checking out an outlet for an older style that I was interested in. The is the YSL in always checkout when I got to Vegas. Thanks to all the staff for the help!

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