The staff is consistently praised for being friendly, helpful, and knowledgeable, providing excellent customer service.
Product Availability
Customers expressed disappointment regarding the availability of certain products, particularly the Meta glasses, and lack of updates on waitlists.
Store Experience
Many reviews highlight a positive in-store experience, with staff making customers feel welcomed and providing personalized assistance.
Mixed Feedback on Pricing
While some customers found the prices reasonable for the quality, others felt the products were too expensive.
Repair Services
The store received positive remarks for offering free repairs and assistance with existing products.
JL
Jessica Lopez
Feb 7, 2026
5.0
The customer service here was outstanding. The associate Jessie was welcoming, patient, and genuinely helpful . Went above and beyond to ensure a positive experience to me and my husband ! He has super positive attitude ! Thank you Jessie !!! We’ll be back for sure . Highly recommended !
Jess & Kev
KS
Kaosfit13 Stout
Feb 7, 2026
5.0
Great Customer Service. They went over and above to find what I was looking for!
MD
M4sterMM :D
Jan 18, 2026
5.0
The staff here are very helpful, supportive and knowledgeable. The talkative part of these staff makes me feel comfortable shopping here. Can’t wait to come back for my next lenses.
TR
Teresa Rios
Jan 12, 2026
5.0
Larae was super friendly and so helpful! I was on the hunt for the meta display glasses after doing the demo in the morning. The meta lab unfortunately was out of the size that I needed for my husband. I called this location and Larae reserved the pair. Thank you for your excellent customer service! The other workers were so fun and sweet as well!
WG
Wiard Gorter
Jan 9, 2026
2.0
It is a disappointing situation. We were placed on the waiting list for the Meta glasses with display, and we followed up several times to check on availability. Unfortunately, there was no progress, and we also did not receive any updates, despite being informed that new shipments were expected..