Marc Jacobs - Las Vegas North Premium Outlets

Reviews

• EK

  E. K

  Oct 11, 2025
  5.0
  Holly was an absolute rockstar! She helped me pick the cutest burgundy bag that matched the dress I was wearing. She was so nice.
• DS

  Donna Al Sarraf

  Aug 2, 2025
  1.0
  I’ve always loved Marc Jacobs, but I had a very disappointing experience at the store recently. I asked a sales associate about a new bag, but she responded rudely and told me only the display piece was available. I agreed to take it, but when I returned the next day, I saw that the same bag was still on display and others were clearly in stock. This showed me that she simply didn’t want to assist me properly. Her attitude was unacceptable, and the customer service was the worst I’ve experienced. I won’t be returning to that location again because of her behavior. The sales lady is either Chinese or Japanese and I don’t know her name.
• SG

  Sihan Goi

  Aug 2, 2025
  4.0
  A big store with a wide variety of bags and other merchandise that are heavily discounted. Service staff were quite helpful as well.
• CC

  Cindy C

  Jul 30, 2025
  1.0
  Was not aware some of the purses were faux-leather, PU!!!! You’d expect to pay this price for something more decent. The clerk was unfriendly at the door, giving us the “hold on” finger and asking us to shut the door even though there were only 2 or 3 people inside. The clerk who helped me out was very friendly but failed to notify me that not only does the policies not accept returns, one of the items was final sale and couldn’t even exchange for other things. When I went to a different store to exchange, I picked an item of lesser value and said I’d forfeit the rest of the credits, they said no it needs to be equal amount or more, essentially forcing you to spend more money. Honestly I’ve never heard of any refund policies so ridiculous. But at least the clerk should tell me about the final sale or no-return policy while I’m checking out. Will never shop at Marc Jacobs again.
• KL

  Kristine Liautaud

  Jul 24, 2025
  5.0
  Elena assisted me today during my visit. She has a beautiful smile and an amazing personality. She checked in with me throughout my visit without being overbearing, allowing me to figure out what I wanted to buy and helping me pick the perfect purse I wanted to leave with. The store itself was clean, cool (because it is hot as hell outside), and I love that they limit the number of customers inside so you don't feel like you're on top of other shoppers.

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