Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were reported as rude and dismissive.
Product Quality
Several customers expressed disappointment with the quality of products, citing issues such as poor durability and dissatisfaction with the return policy.
Store Atmosphere
The store atmosphere received mixed reviews, with some customers enjoying the friendly environment while others felt uncomfortable due to staff behavior.
Return Policy
Customers frequently criticized the strict return policy, noting inconsistencies in how it was enforced and expressing frustration over denied exchanges.
LJ
Laurel Johnson
Feb 13, 2026
2.0
Please turn the music down. I couldn't get out of the store fast enough and left without purchasing because it was just way too loud. Even my teen daughter couldn't stand it and left before me.
EN
E N
Jan 14, 2026
1.0
I'm very unhappy with the returning experience at this store. On 1/7/26, I return one item here and the casher processed the refund back to my credit card. But today, same item in a different color, the store "manager" - Mireya said I have to take store credit no matter what. She said there is no exception she can make even though I'm the highest level of member for lululemon. (No clue what's the point having the member tiers) This is not the first time I experience it at this store. I'm upset as their returning police changes based on the casher I had on that particular day. Very disappointed customer service. Will not return to this location.
NN
Nancy
Jan 7, 2026
5.0
Love love my experience the day after Christmas!! I was helped in the sizing area selected exactly what leggings I needed and rang them up. NO huge lines in and out. ❤️
SG
stella grace
Dec 30, 2025
5.0
If you go ask for kendall!! She was helping me and my husband shop for our daughter while helping another man shop for his wife and not once did we feel neglected! originally were were just gonna get a top but she sold us on getting leggings as well and educated all three of us on the different types of leggings there were! she was so sweet and very patient with us and went above and beyond to make our experience great!!
RG
Ronaldo Godines
Dec 21, 2025
5.0
James at Lululemon was amazing. He was extremely patient, knowledgeable, and took the time to really help us find exactly what we needed. He never rushed us and made the whole experience comfortable and enjoyable. His customer service truly stood out, and we left feeling confident with our purchase. Highly recommend asking for James if you’re shopping here fr.