Express

Reviews

• SG

  Shawna Galvan

  Dec 24, 2025
  1.0
  BEWARE OF BETH, the “Store Manager” – Worst Retail Experience I’ve Ever Had I had an extremely disappointing and frustrating experience at the Express location in Town Square, entirely due to the behavior of the store manager, BETH. I purchased a coat online that ended up being too big. I initiated a return online and went to this location with the intention of returning and exchanging it for a smaller size, since I truly loved the coat. When I entered the store, there were hardly any employees visible. A couple and I stood at the register for several minutes waiting for assistance because no one was stationed there. Eventually, BETH came over and assisted the couple ahead of me. When it was my turn, I explained that I was there to return and exchange the coat. Without saying much, she inspected the coat. I informed her that I no longer had the tags but did have my receipt and return barcode. I also let her know that I had already called customer service beforehand and was told this would not be an issue. BETH then stated that tags were required to return any clothing item. Immediately after, she accused the coat of having a “food smell” and implied that I had worn it—despite me clearly stating that it had only been tried on once at home. I was genuinely confused and shocked by this accusation, as the coat was never worn and had been hanging in my closet for nearly two weeks. She refused to process the return or exchange, offering no reasonable solution and showing no interest in helping at all. At that point, I asked if there was someone above her that I could speak with. She told me I could call customer service but made it clear she would not allow the return. She pulled up what she claimed were store policies, which later turned out to be incorrect and outdated. I left the store and immediately called customer service from my car—not even because of the coat anymore, but because of how poorly I was treated. Customer service confirmed that tags are NOT required, especially during the holiday season, and that returns are based on the condition of the item. They also informed me that BETH had already contacted them regarding our interaction and deliberately ensured that nothing could be done for me at that location. Customer service even suggested I try another store, stating that it was “probably just the manager not wanting to take it.” The next day, I went to the Express location at Fashion Show Mall. The difference was night and day. Angelina, a team member—not even a manager—assisted me immediately, treated me with kindness and professionalism, inspected the coat (which was clearly in perfect condition), and completed the return and exchange in under five minutes. BETH’S attitude, false accusations, and unwillingness to help are the sole reasons I am leaving this review. No customer should be treated this way—especially by someone in a management position. I will never return to the Town Square Express, but I truly appreciate the Fashion Show team for restoring my faith in the brand
• GO

  Gabriel Osuna

  Sep 27, 2025
  5.0
  My girlfriend came in to shop, with me in tow, so I just wanted to sit down and a very nice employee offered me a stool. Great service 10 out of 10
• AM

  Amgad Melek

  Oct 2, 2022
  4.0
  Good with some different fashion lines

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