David Yurman

Reviews

• IE

  Ines E

  Jan 1, 2026
  1.0
  My sister and I visited the David Yurman store yesterday with the intention of purchasing bracelets for our parents. We were dressed casually in jeans and sweaters and had photos of the exact items we planned to buy. Despite being in the store for approximately 15 minutes, no one acknowledged us—not even a brief “we’ll be with you shortly.” The store was busy, but basic acknowledgment is standard in any high-end retail environment. Eventually, we approached a salesperson, Erika, who had already finished with another client. She had not made any effort to assist us prior to that. When I asked for help pulling the bracelets we already knew we wanted, her demeanor was noticeably short and unwelcoming. There was little to no communication throughout the transaction. Only after the sale was completed did her tone change, at which point she offered to wrap the bracelets and place them in gift boxes. This experience was extremely disappointing and felt dismissive. As younger customers, we couldn’t help but feel judged and treated as though we were not serious buyers based on our appearance. What should have been an exciting and meaningful purchase turned into an uncomfortable experience that made us want to leave as quickly as possible. Had we not needed the gifts that same day, we would have taken our business elsewhere. I would encourage others to shop at a location where customers are treated with respect and not judged at face value. High-end pricing should come with high-end customer service—unfortunately, that was not the case here.
• TB

  TaNeshia Briscoe

  Sep 9, 2025
  5.0
  I had the pleasure of being on the receiving end of exemplary service from Keyla on my birthday. She is kind, professional, attentive and an provides unforgettable luxury experience. She is more than an asset to the David Yurman brand.
• KJ

  Kellee Jimenez

  Sep 4, 2025
  1.0
  I have purchased maaaaaaany items from a David Yurman store at a different. I was advised to go to this location to exchange a ring. ***BAD DECISION*** The associate who was helping me try on multiple items accused me of stealing a ring. Soon after she came from the back from cleaning my jewelry, she questioned about a missing ring that SHE MISPLACED!! She commented by questioning me a second time by saying, "Are you sure you don't have it?" Keep in mind that I was with a friend and he walked to the glass casing and pointed to the ring she loosely threw in there. No apology was given until I questioned her while I was in the process of large purchase if this store was based on commission. She immediately said, "Yes!" and I immediately told her that I will purchase the item elsewhere. At that moment, she began apologizing and saying, "I didn't mean for you to take it the wrong way." I told her to continue with my return. She went to the back and sent the manager out. Smh!!
• BC

  Barbara Claridge

  Aug 10, 2025
  5.0
  Have always had a wonderful experience at the Forum Shops DY store. But Udelle and the other sales ladies outdid themselves this time. I realized I lost a charm I had just purchased. I immediately contacted Udelle and the search began. They found it just outside the next store. Thank you so much for going above and beyond! We will definitely be back.
• RH

  Revekka Brukh Hughes

  Jul 27, 2025
  5.0
  Jasmine made my whole day!! What an incredible DY experience. Jasmine made recommendations and assisted me with multiple options within my price range. I tried on several items that I was interested in and ended up purchasing 2 lovely rings and a bracelet to add to my stack! She will be my go-to gal for all things DY in Vegas!! What a lovely human to connect with. 💛

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