Many customers praised the exceptional service provided by staff members like Fatima, Maria, and Rivy, highlighting their attentiveness and knowledge.
Mixed Experiences
While some customers had outstanding experiences, others reported unprofessional behavior and dismissive attitudes from certain sales associates.
Product Availability
Several reviews mentioned issues with product availability, including miscommunication about which watches were for sale.
Store Environment
The store was frequently described as beautiful and well-organized, contributing to a positive shopping atmosphere.
Service Department
The service department received positive feedback for their quick and helpful assistance, particularly in watch repairs and maintenance.
VC
Venus LK Cheng
Dec 30, 2025
5.0
Chris was great to work with from start to finish. He was knowledgeable, easygoing, and made the whole process feel comfortable. I never felt rushed or pressured, and he was always happy to answer questions. Communication was clear and consistent, which I really appreciated. Overall, it was a smooth, stress-free experience thanks to Chris.
LL
Larry
Dec 28, 2025
1.0
Terrible experience with their repair service.
Took my wife's Rolex in for service. Less than a week later, I was told that it was ready. Picked it up, paid $1,200.
When I brought it home, they had done nothing.
The watch is the same as before.
Now I'll have to make another long trip, hoping that they'll correct what they should have done in the first place.
SS
Scott S
Dec 25, 2025
5.0
I have been in the market for my first timepiece for a few years and were really impressed with Bucherers selection and professional staff. On our last trip we decided on a Rolex and had the pleasure of working with Bobby G. He was very knowledgeable and was really good at pinning down the exact piece I was looking for. He was hugely helpful without the pressure and we were comfortable spending the money after dealing with him. We would not hesitate to do business with Bucherer in the future.
ND
Nate D
Dec 22, 2025
1.0
Not surprise on similar low reviews. Was offered something similar when we first walked in and then brought us over to pre owned. When we came back, the similar watch was no longer for sale. Only ones available are the all gold watches. We were ready to buy two but told my wife that she should get what she wants first as I already have mines. The tone of voice changed from warm to abrupt so we simply left. Wouldn’t surprised if we were profiled and possibly discriminated. We will look elsewhere and possibly other brands. We have money to spend but doesn’t mean we should spend on something we don’t like. Be patient looking for what you want and don’t let the sales people push you to make a sale. Don’t tolerate the discrimination and go elsewhere.
ML
Michael Latimer
Dec 20, 2025
5.0
I would like to take a moment to thank Lindsey for her exceptional customer service. Although I didn't purchase (yet), I am doing research on what my next purchase will be. During my visit, I had the opportunity to try on various models from numerous brands and see which ones I'm more interested in. Fortunately, this location has a myriad of brands and Lindsey read my style and was able to introduce me to some brands I never got to see in person. I'm not the type to do impulsive purchases, but I will be back! I received much better service here than in my hometown and come to Las Vegas often.
Bucherer 1888 is an official Rolex Retailer, authorized to sell and maintain Rolex watches.
Where is Bucherer 1888 located?
Bucherer 1888 is located at 3500 Las Vegas Blvd South, Suite #F07-A, Las Vegas, NV 89109, USA.
What are the operating hours of Bucherer 1888?
Bucherer 1888 is open daily from 10:00 AM to 9:00 PM, with extended hours until 10:00 PM on Fridays and Saturdays.
What is the contact phone number for Bucherer 1888?
You can contact Bucherer 1888 by phone at +1 702-732-8463.
Which languages are spoken at Bucherer 1888?
English is the language spoken at Bucherer 1888.
What type of store is Bucherer 1888?
Bucherer 1888 is a watch store specializing in luxury watches, including Rolex.
Are there any notable hotels near Bucherer 1888?
Yes, Caesar Palace in Las Vegas, Nevada, which is a hotel, casino, and arts and entertainment venue, is nearby and can be a convenient place to stay for visitors to Bucherer 1888.
Can I visit other luxury boutiques near Bucherer 1888?
Yes, luxury boutiques like Tod's, Maison Margiela Las Vegas, and Saint Laurent are close by, offering a full luxury shopping experience near your visit to Bucherer 1888.
Are there other jewelry stores near Bucherer 1888?
Yes, you can also find jewelry stores such as Van Cleef & Arpels, TAG Heuer, Tourneau, and Links of London nearby, providing additional options for jewelry shopping.
What dining options are available near Bucherer 1888?
Nearby dining includes Zaytinya, a Greek restaurant, The Halal Guys offering Middle Eastern cuisine, Di Fara Pizza for fast food, and Tiger Wok and Ramen serving Japanese and Chinese dishes, perfect for a meal before or after your visit.