ALO

Reviews

• LL

  Lawrence

  5 days ago
  1.0
  Horrible customer service, store is dirty covered with dust and decay, miscellaneous bugs everywhere, smells rank. Crumbs on cash register.
• OR

  Omar Reyes

  Feb 15, 2026
  5.0
  My daughter's love ir.
• DS

  Daniela Stevenson

  Feb 13, 2026
  1.0
  Customer service here is so bad, the girls on the floor don’t really help, there was 5 people working not one of them asking if I needed help, the girl at the front with the glasses doesn’t even seem like she wants to do her job. No one greeted us. The only girl who was somewhat helpful was the small Asian girl at the cash register. The Alo on the strip is 100000% better!
• MM

  Mystery Mystery

  Feb 13, 2026
  5.0
  I enjoy my experience at Alo, the cashier a nice blonde young guy was really sweet. I was greeted, allowed to shop without someone asking me a million questions if I needed help, and purchased the products quickly, with a kind smile and a short conversation. I personally do not wear ALO but my boyfriend enjoyed the products.
• MM

  Maryam

  Dec 5, 2025
  1.0
  I’ve been shopping from Alo for almost two years, literally religiously, and I’m an Alo Access member, but I’m honestly extremely frustrated with their customer service. My recent experiences have been so disappointing that I’m seriously reconsidering shopping with them again. First, the shipping delays are ridiculous. Shipments that are supposed to be 2-day delivery took 10 days. Then when it arrives, the matching sets aren’t even matching in color. I was told that items come from different manufacturers and that they can’t help with color inconsistencies. Their solution was basically, “return it or keep ordering until you get a matching set.” I reordered the same hoodie five times trying to match it with my sweatpants and still didn’t get the right shade. Five times. It’s unbelievable. Another issue: I recently bought an item that was exchange-eligible. I could clearly see my size available online, but their exchange portal wouldn’t allow me to exchange it even though it was still within the exchange window. I called customer service, the first representative hung up on me mid-conversation. The second one finally answered with so much background noise that I could barely hear her, and she told me their online stock isn’t synced with exchange inventory. The only way to get the size I need is to return it and repurchase it at full price since the sale is over. So basically I have to pay 30% more because of their system issue? Makes no sense. And for the record, I’m also writing this here to review the staff in the newly opened summerlin branch. It’s close to my house, but honestly I would never go back. The staff are rude, unhelpful, and made zero effort to provide good service. They need serious customer service training. Being a loyal customer shouldn’t feel like this much work. At this point, I’m genuinely considering taking a break from Alo. The frustration and lack of support just isn’t worth it anymore.

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