The Shoe Company Sydney NS store is typically my go to for shoe shopping, however today I was extremely disappointed. My sister has MS and uses a walker. She doesn’t go shopping often because of her limited mobility, and being on her feet too long is very draining. We received no assistance after 10 minutes in the store. An associate actually made my sister squeeze to the side of the narrow aisle with her walker so she could pass by my sister. When my sister asked for assistance, the associate said we don’t have wide in that style in this store. When my sister asked if they had a similar style that was made for winter (she wears Sketcher slip-ins), the associate said yes and pointed to another aisle.Not once did this associate ask if she could help my sister or demonstrate the minimal level of customer service expected from any store. I was so disappointed because I recommend this store regularly because of the exceptional service normally given. I have more patience when it’s me, but to treat someone who needs the support poorly, not okay! I’m really hoping this was just an off day because I like to buy local when I can. Businesses can easily go out of business with the convenience of online shopping. I provide reviews, good and bad, so employers know what’s working and what isn’t.
DS
Darrell Sutherland
Nov 19, 2023
4.0
Friendly staff and willing to help when asked. Great to have in Sydney, NS now.
What are the regular opening hours of The Shoe Company at Grand Lake Crossings?
The Shoe Company is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 12:00 PM to 5:00 PM.
Where is The Shoe Company located in Sydney?
The Shoe Company is located at 20 Sydney Port Access Rd, Unit 14, Sydney, NS, postal code B1P7H2, Canada, within Grand Lake Crossings.
Can I shop online at The Shoe Company?
Yes, The Shoe Company offers online shopping as highlighted in their featured message.
What type of store is The Shoe Company?
The Shoe Company is a shoe store.
How can I contact The Shoe Company by phone?
You can reach The Shoe Company by calling +1 902-567-0054.
Which optometry services are available near The Shoe Company?
Near The Shoe Company, you can visit Grand Lake Eye Clinic - Dr Squires/Kohlsmith and Vogue Optical for optometry and eyewear services.
Are there any child clothing stores close to The Shoe Company?
Yes, Carter's and The Children's Place, both children's clothing stores, are nearby The Shoe Company at Grand Lake Crossings.
What grocery options are nearby The Shoe Company?
Running Man Grocery Mart and Home Chinese Market are grocery stores close to The Shoe Company.
Can I find any health or wellness centers near The Shoe Company?
Yes, R&R Studio (a yoga and meditation center), DrPeter Squires (doctor), and CBI Health Centre (physical therapy) are located near The Shoe Company.
What are some automotive-related services near The Shoe Company?
Nearby automotive services include Lloyd Macdonald Ford Sales Ltd, Colbourne Station, Colbourne Ford Service, and Robby's Tractor Trailer Services for car sales, repair, and rentals.