Feedback on customer service is mixed; while many customers praised the helpful and friendly staff, others reported negative experiences with rude or unhelpful employees.
Product Quality
Several customers expressed disappointment with the quality of shoes purchased, citing issues such as discomfort and durability after minimal use.
Selection and Pricing
The store offers a wide selection of footwear at competitive prices, but some customers noted limited availability of certain sizes and styles, particularly for men's shoes.
Return Policy
Customers were frustrated with the strict return policy, particularly regarding worn items, which led to dissatisfaction and warnings to future shoppers.
Promotions and Discounts
Many customers appreciated the frequent sales and discounts available, particularly in the clearance section, although some felt prices were higher than competitors.
XS
Xiyuan Sammy
Jan 2, 2026
5.0
折扣力度超大,简直跟中国超市一样!别忘了顺便买几双名牌鞋哦!
BW
Betty Williams
Nov 15, 2025
5.0
Shoe , boots, handles, they have it all. Order on line or shopon person. The staff is very helpful and knowledgeable. Prices are good.
MP
Mia Pestell
Nov 13, 2025
5.0
Amazing staff, very kind and helpful. When I couldn’t find my size in store they ordered it right to my home for me with free shipping! The shoes arrived in two days which was earlier than they told me to expect and they’re perfect! They also showed me which products to use to best protect and care for my shoes so they didn’t get damaged by water and snow salt :) I’ve been living in these boots for two weeks now out in the rain and they look brand new!!!
TR
Tia Rodgers
Nov 8, 2025
1.0
Very disappointed in service and quality. I purchased a pair of heeled boots and wore them out to my car into the office and could not continue the day with them. They hurt my feet. I tried to return or exchange only to learn their policy is, if they have been worn outside you cannot return. I did not realize but the heel tips were twisted which must have been like that when I purchased because I wore them for less than an hour. The employee had no empathy and tried to tell me I wore them much longer than that as she felt a ware pattern in the shoe bed?? lol
Not only did she refuse to return or exchange she told me it was a “Hard no”! I understand policy’s but now I am stuck with $100 pair of boots that can never be worn. As I was leaving she sarcastically said “Have a good day!” It was an odd experience.
I would donate to someone in need but the tips are near ready to come off.
I love a good pair of boots and have bought many at DSW but will never shop at the Bayers Lake location again. Not one to give bad reviews but this one is deserved and this is more of a warning. Please ensure you know the no return or exchange policy before you buy!!
Frequently Asked Questions About DSW Designer Shoe Warehouse
Where is DSW Designer Shoe Warehouse located?
DSW Designer Shoe Warehouse is located at 201 Chain Lake Drive, #8-9, Halifax, NS, B3S 1C8, Canada, in the Chain Lake Drive Plaza.
What are the operating hours of DSW Designer Shoe Warehouse?
DSW is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sunday.
Can I shop in-store at DSW Designer Shoe Warehouse?
Yes, in-store shopping is available at DSW Designer Shoe Warehouse.
Does DSW Designer Shoe Warehouse offer in-store pickup?
Yes, DSW Designer Shoe Warehouse offers in-store pickup for your convenience.
Is curbside pickup available at DSW Designer Shoe Warehouse?
No, curbside pickup is not currently available at this location.
How can I contact DSW Designer Shoe Warehouse by phone?
You can reach DSW Designer Shoe Warehouse at +1 902-442-3897.
Where can I find more information about DSW Designer Shoe Warehouse online?
Visit their store website at https://stores.dsw.ca/ns/halifax/201-chain-lake-drive or their Facebook page at https://www.facebook.com/1037460336398151.
What nearby stores can I visit after shopping at DSW Designer Shoe Warehouse?
Nearby you can visit Sally Beauty for beauty supplies, Bluenotes for clothing, or Party City for party supplies and costumes.
Are there any dining options near DSW Designer Shoe Warehouse?
Yes, Osmows Chain Lake and Halifax restaurants are nearby and great options for dining before or after your visit.
What other services are available near Chain Lake Drive Plaza?
Nearby services include Chain Lake Dental Center for dental care, Fairstone for financial services, and AprilVets for veterinary care.