Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Santa Fe, NM location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
635 reviews
5 stars
313
4 stars
157
3 stars
87
2 stars
31
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude or untrained.
Store Condition
Concerns about cleanliness and organization; several customers noted unsanitary conditions in the store and bathrooms.
Product Availability
Limited selection and stock issues reported, with some customers expressing frustration over the lack of choices.
Pricing Issues
Customers found prices to be high, with some instances of price discrepancies at checkout.
Positive Experiences
Several customers praised specific staff members for their exceptional service and the overall shopping experience.
- SSSabrina SimpsonNov 3, 20251.0I shopped in Santa Fe, New Mexico JCPenney, I went to pay for my merchandise and the register froze after I put my card in. They could not get the register going again. They just kept saying it’s froze. The clerk said they would re-add all of my merchandise on a different register. I used my card and it was declined. They could not print out any information on the first transaction or the second transaction. I looked at my online banking account and it said the first transaction and the second transaction were pending. They could not fix the situation. They Put my name on the items and said that pending transactions should come off of my account in a couple of days. They told me they could not rectify the situation. I went to my bank, and the banker said that they would need to see a printout of the transactions. JCPenney could not provide them.I live 4 1/2 hours away and I’m only staying in Santa Fe one more day. It’s very frustrating to think that a corporation as big as JCPenney cannot get their registers running and make printouts of transactions that don’t go through. I have to pending amounts from them on my account and NO MERCHANDISE!
- LWLinda WoodwardOct 1, 20253.0Staff needs more training how to interact with the customer more affectively. I then spoke with the manager (luggage purchase) & was helped. HOWEVER, he did not show confidence in his position. Very young also…he needs further training. Sale was not clear and needed detailed signage ~
- LLLaura “CO Rockies Gal” LopezAug 4, 20252.0Conservative styles, high prices.
- CCchristine cockeranJul 7, 20254.0Shop had a wide variety of merchandise valued at reasonable prices.
- MGMartha Ruiz GJun 28, 20255.0Anthony is an absolute magician with hair! I went in not really knowing what I wanted, but he listened to my ramblings, offered some amazing suggestions, and totally transformed my look. I've never loved my hair more. Plus, the salon has a great vibe, and the whole experience was super relaxing. Definitely booking again!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Santa Fe offer?
JCPenney offers a wide range of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Santa Fe?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney in Santa Fe offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup for customers.
Which payment methods are accepted at the Santa Fe JCPenney store?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payment options.
Is JCPenney in Santa Fe wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
What exclusive brands can I find at JCPenney Santa Fe?
You can find exclusive brands like St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie at the Santa Fe JCPenney location.
What nearby places should I visit when shopping at JCPenney in Santa Fe?
Nearby attractions include Santa Fe Place Mall for more shopping options, Elegant Nails for beauty services, and Señor Murphy Candymakers if you want to enjoy some sweets after your visit.
How can nearby transit and amenities at Santa Fe Place support my visit to JCPenney?
Santa Fe Place Mall, where JCPenney is located, is accessible and also houses amenities like the US Post Office and various dining options such as Pretzel Zone and Dairy Queen, making it convenient for a full shopping and service experience.
Are there other fashion and footwear stores near JCPenney in Santa Fe?
Yes, nearby stores such as Kids Foot Locker, Birkenstock, Chacos, and Victoria's Secret offer additional shoe and clothing options.
Can I find beauty and grooming services near JCPenney in Santa Fe?
Yes, Elegant Nails, MasterCuts hair salon, and ABQ Spa de Santa Fe are nearby for beauty and grooming services if you want to complete your look.