Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Gallup, NM location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.
Store Cleanliness
The store was frequently noted as clean and organized, contributing to a positive shopping experience.
Product Availability
Several customers expressed disappointment over limited sizes and selection, particularly for specific clothing items.
Sales and Pricing
Customers appreciated the good sales and discounts available, although some felt prices were still high.
Mixed Experiences
While many reviews were positive, there were also mentions of poor experiences, including rude staff and dissatisfaction with hair services.
CM
Christina Maldonado
Feb 1, 2026
5.0
All the workers are very friendly, but recently the worker Tanaya helped me on the floor to help select items for a gift. I wanted a particular brand and certain colors. She told me about the sales going on and helped me pick out items and the check our process was smooth.
JN
JAY NAVARRE
Dec 14, 2025
5.0
Polite clerks, didnt freak out when i grabbed the wrong jeans, for the sale they have going...lol
BR
Becky Romero
Dec 3, 2025
5.0
Marissa did an excellent job on my color and cut! I absolutely love it!
JC
J Claybaugh
Oct 22, 2025
5.0
Very clean and organized store. Staff is friendly and knowledgeable.