Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Albuquerque, NM location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,320 reviews
5 stars
704
4 stars
295
3 stars
174
2 stars
58
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their friendliness and helpfulness, while others are reported as rude or unhelpful.
Cleanliness
Concerns about cleanliness in fitting rooms and restrooms, with multiple customers noting unsanitary conditions.
Pricing Issues
Customers expressed frustration with pricing discrepancies, coupon limitations, and perceived high prices compared to previous experiences.
Product Availability
Some customers noted a lack of stock and variety in certain departments, particularly for specific sizes and styles.
Salon Experience
Mixed feedback on salon services; while some customers had positive experiences, others reported poor service and unfulfilled appointments.
- FFFlowers Forever5 days ago5.0Absolutely wonderful sales going on . Selection on some items is thinp. When I visited on Saturday there was hardly any popular sizes. Going to return for my favorite styles in Alfred Dunner for gifts. My niece found great styles and selection of teen clothing and underware. We loved the selection of jewlery, purses, shoes, boots and night gowns. Jewlery has a large selection of fashion earings, necklaces, finger ringer rings, broaches and more for the holidays. Service was great at checkout and while trying clothes at the fitting room. The attendant was patient, kind and did everything to make us happy shoppers, including locating a particular style cape. Her being bilingual was a plus, helped my gramma find sweaters in our size. It was a fun two hours. Going back soon! Overall impression - good. But the selection of some clothing was nearly out of stock. Sissy says she's going shopping online to find larger selections. The sales are super great!
- JOJaye OrtizNov 9, 20252.0Came all the way to purchase a pajama set for my daughter looking to get the price posted online. Long story short, the manager wouldn't match their own online price. Asked me to purchase online for store pickup and come back to the store in a couple of hours when ready. Never had this issue before with JCPenney in the past and a complete inconvenience. Business like this makes me not want to return.
- JGJessica GonzalesSep 12, 20251.0Coupons don't work on pretty much anything so whats the point? Customer service cares more about taking down your number for rewards than about checking you out. Walked right out without purchasing anything for those reasons and likely will not be back. And I was a faithful customer to the salon too. Oh well greed always wins.
- RLReyna LopezAug 29, 20251.0That Elizabeth girl is so rude to me and my mom she just gave us a dirty look too idk how they could just hire rude employee
- LALucille ApodacaAug 28, 20255.0Purchased jewelry then got the service life time plan the ring lost a stone in two months returned the ring for repair get a message the ring can not be repaired. So you get the money for the ring but not the life time plan which was more then the ring .Don't get service plans from J C Penneys no wonder there are going under. So upset
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney in Albuquerque, NM?
You can find a wide variety of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney Albuquerque.
What are the store hours for JCPenney in Albuquerque?
JCPenney in Albuquerque is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Albuquerque offer curbside pickup and free shipping?
Yes, this location offers both free shipping and curbside pickup for your convenience.
Are there any exclusive brands available at JCPenney Albuquerque?
Yes, you can shop exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at this store.
What payment methods are accepted at JCPenney Albuquerque?
The store accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Albuquerque accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance.
Where is JCPenney located in Albuquerque and what is the shopping area like?
JCPenney is located at 10000 Coors Bypass NW inside Cottonwood Mall, a popular shopping center with various retail and dining options.
What nearby options for shoe shopping are available around JCPenney Albuquerque?
Nearby shoe stores include Payless ShoeSource, SHOE DEPT. ENCORE, Lady Foot Locker, Duke City Heat, and Foot Locker, giving you many choices to complement your JCPenney shopping trip.
Are there any nearby beauty and salon services close to JCPenney Albuquerque?
Yes, MasterCuts hair salon and Avella Salon & Barber are nearby for hair and beauty services, perfect for a visit before or after shopping at JCPenney.
Can I find places to eat or relax near JCPenney Albuquerque at Cottonwood Mall?
Yes, nearby you can visit O2 Lounge for drinks or Roll N Dash Ice Cream and Dairy Queen for sweet treats, ideal for a break during your shopping day.