Business Details
About
Shopping Mall
Willowbrook in Wayne, New Jersey, is recognized for a diverse collection of stores ranging from high-end technology and designer brands to dozens of popular fashion retailers. With over 170 shopping and dining choices, this destination is open seven days a week – including Sundays.
Details
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.4
14,323 reviews
5 stars
8,879
4 stars
3,655
3 stars
1,251
2 stars
241
1 star
297
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The mall is generally reported as clean, but there are serious concerns about hygiene in the food court, including reports of cockroaches and dirty soda machines.
Dining Experience
The food court has a good variety of options, but some customers have expressed dissatisfaction with specific dining experiences and cleanliness.
Store Selection
Customers appreciate the wide selection of stores, including both high-end and budget-friendly options, although some feel that more luxury stores are needed.
Customer Service
While many reviews highlight friendly staff, there are notable complaints about poor service from specific vendors within the mall.
Accessibility
The mall is praised for its convenient location and accessibility, with ample parking and nearby amenities.
- OOOlivia6 days ago2.0Food Court Usually a good experience, but not today! As we finished our meal, my aunt pointed out a cockroach inches from my head, crawling on a pole adjacent to our table. We made it a point to tell two housekeeping employees. Neither of them seemed to care.
- ATAndrew TateNov 13, 20254.0"What a lovely mall! There were so many great stores to check out, and thankfully, nothing was too expensive. My favorite spot, hands down, was the little area downstairs with all the crochet flowers—they were so cute. And yes, the food court had its usual weird mix of food, but it didn't stop me from getting a few new outfits and a cool new pair of shoes!"
- BBBellaNov 8, 20255.0This is a really nice mall with plenty of parking and things to do. What makes it even better is its convenient location—just a minute’s drive from Costco, Olive Garden, AMC, and many other shopping options. The mall itself has a great mix of stores, including large Macy’s and JCPenney locations, along with a wide variety of other shops to explore. Whether you’re coming to shop, dine, or catch a movie nearby, this mall offers a convenient and enjoyable experience for everyone.
- JSJenny SandovalNov 1, 20255.0I love going to Willowbrook Mall . It is spectacularly spotless clean . It actually is one of the first things that are noticed right away upon entrance . The food court is amazing too . Employees all around are friendly and always ready to assist in making the right decisions and customers service is great too . I also love the fact that Willowbrook Mall is opened on the weekends . I thank you for the beautiful mall !!!!! Always an amazing and satisfying experience !!! ❤️❤️❤️❤️❤️❤️❤️
- STStephanie TaylorOct 25, 20253.0The mall its self is fine overall, but this booth has impacted the rating. my issue is id like to warn people about this booth. if you are heading by spencers there is a Shoe cleaning product both DO NOT TALK TO THESE PEOPLE WALK AWAY THEY ARE RUDE AND GUILT YOU INTO TRYING TO BY THEIR PRODUCT (also product was not worth it) The owner eyed me down the whole encounter with his employee desparatley trying to make a sale, the employee blind sided me in the initial encounter and demonstrated the product, the employee tried to consistently and persistently attempted to guilt me into buying this shoe cleaner, saying I haven't made a sale all day.I need to make a sale, all the other guys got a sale but me. The owner got mad when I decided I didnt want to buy the product ( shortly into the interaction I realized they were trying to guilt me into a purchase) The owner basically demanded i tip the guy and walked away. I got blind sided by the employee mid walk. ( I hesitantly tipped, I shouldnt have but i did). This stand needs to be removed because this has impacted my view on the types of booths they allow in their mall. Im disappoint that willowbrook would have people with such poor customer service skills in their establishment.
Frequently Asked Questions About Willowbrook
What types of stores can I find at Willowbrook in Wayne, New Jersey?
Willowbrook features over 170 stores ranging from high-end technology and designer brands to popular fashion retailers, including womens and mens clothing, shoes, jewelry, housewares, and electronics.
What are the general operating hours for Willowbrook mall?
Willowbrook is open seven days a week, generally from 11:00 AM to 8:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Fridays and Saturdays, and 11:00 AM to 7:00 PM on Sundays.
Is Willowbrook mall open on Sundays?
Yes, Willowbrook mall is open on Sundays from 11:00 AM to 7:00 PM.
Does Willowbrook offer free Wi-Fi to visitors?
Yes, Willowbrook provides free Wi-Fi access for customers.
Are there public restrooms available at Willowbrook?
Yes, Willowbrook mall has public restrooms available for shoppers.
How can I contact Willowbrook mall?
You can contact Willowbrook at +1 973-785-1616 or via email at willowbrooknjadmin@ggp.com.
Where is Willowbrook mall located?
Willowbrook is located at 1400 Willowbrook, Wayne, NJ 07470, United States.
What nearby stores might I visit before or after shopping at Willowbrook?
Nearby stores include Optimum Kiosk for mobile services, The Body Shop for beauty products, and Skechers for shoes and children’s clothing, providing convenient shopping options adjacent to Willowbrook.
Are there dining options near Willowbrook mall?
Yes, nearby dining options include Saladworks for salads, Poke n’ Ramen 360 for Japanese cuisine, Dairy Queen for ice cream and fast food, and Orange Julius for refreshments.
What entertainment venues are located close to Willowbrook?
The Cinemark Willowbrook Mall and XD offers cinema experiences and is located nearby, making it a great spot to combine shopping with entertainment.