Sunglass Hut

Reviews

• JM

  JHONNY MONTENEGRO

  Nov 6, 2025
  5.0
  Muy buena atención y hablan en español los modelos son bonitos ya es mi segundo que compré en esta tienda Rayban meta
• PP

  Pancake Pal

  Aug 22, 2025
  5.0
  My saleswoman was very friendly and helpful! She found what I was looking for quickly and offered alternatives. I went in looking for one pair of Ray-Ban shades and left with two!
• NQ

  Natalie Q

  Aug 5, 2025
  1.0
  I had a terrible experience at this Sunglass Hut location, mainly because of the employee Madison. From the moment I walked in, her energy was off. She didn’t smile, didn’t say welcome in or hi. Instead she looked me up and down like I didn’t belong there. She was in the middle of training someone and I could hear her being rude and condescending to the new employee. That already made me feel uncomfortable. I was coming in to buy a pair of Ray-Ban Meta transition sunglasses. I already knew I wanted to purchase them before I even walked in. After a while of watching her mistreat her coworker, she finally came over to help me, but she had such a nasty attitude saying exactly, “What are you looking for? Do you need help”. I told her I wanted to buy the ray ban transitions meta sunglasses. While ringing me up, she asked if I wanted the protection plan, which I get is required of them, but the way she said it completely threw me off. I said no, and then she goes, “Are you sure about that? Because when you people come in and complain about a scratch, we’re not going to fix it.” Excuse me?? I don’t know who she meant by “you people,” but that was completely inappropriate and offensive. To make it even worse, when I got home and opened the box, I realized she sold me the wrong pair. So I had to go back the next morning. Unfortunately, she was there again. I walked in, said “Hi, how are you?” trying to be nice, and she immediately hit me with attitude: “Can I help you?” while looking me up and down again. I told her I needed to exchange the glasses for the correct ones. She said, “We don’t have those here. We’re out of stock.” So I asked if I could return them and I’ll just order them online, and she said, “No, they’re out of stock online too. We don’t know when they’ll be back . Actually they don’t exist anymore.” I was already frustrated, but I kept it calm and asked to just return them. After the return, she told me that since I returned them, they wouldn’t call me when the product came in again and how they would have called me if I didn’t return them. I didn’t feel like arguing or asking for a manager. But the worst part? I checked online after I left and guess what? The exact pair I originally wanted was available. Just to be sure, I had someone else go in and ask about them and Madison offered to sell it to them. So what’s her problem? Is she picking and choosing who gets to buy sunglasses? Now I’m just waiting and hoping I actually get my money back. But honestly, the whole situation left a bad taste in my mouth. I’ve never been treated like that by a store associate for literally just trying to buy something. Do better, Sunglass . This isn’t okay.
• JH

  Julie Hamilton

  Feb 3, 2022
  1.0
  AVOID this store at all costs! The manager is rude, unprofessional and verbally abusive. I had a similar experience to another customer where I was sold a damaged pair of sunglasses which they refused to refund despite returning immediately with a full receipt. Pursued this matter with Better Business Bureau where this company currently has an 'F' rating and company refused to give a full refund. It figures as they currently have the lowest rating they could have so what did they have to lose? Interestingly a 5 star rating raving about how amazing their manager was appeared straight after I pursued this matter. You'll notice that miraculously a 5 star rating will appear on Google reviews every time a genuine customer leaves a poor rating. I think they need to credit customers with more intelligence than that! Save your time and if you need a new pair of sunglasses shop online to avoid this awful company and poor customer service. I would hate to see someone else go through the same experience hence why I am posting this review (which I never do!) to prevent this happening to someone else.
• SF

  Sina Fathi

  Jul 22, 2017
  5.0
  First, this place has a great collection to choose form. Second, the associates I have talked to have always been helpful and patient. I went there to change a pair I got at another location before, the process was smooth and Kimone took care of it for me. The new pair I got weren't polarized so I went back there the next day. Jessica was there and I told her that I wanted a polarized pair instead. She check the inventory and it wasn't available. Then she called many other places (at least 5 locations) to find my desired pair and she ordered for me. I really appreciate the way they care about their customers and will definitely go back there as I usually do.

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