Sunglass Hut

Reviews

• KG

  Kristin (Tosi) Gagliano

  Nov 24, 2025
  1.0
  I ordered prescription Ray-Bans through Ray-Ban and chose “Ship to Store” at this Sunglass Hut. They came in — but nobody bothered to call me. I only knew they arrived because I tracked the package myself. Ok np...BUT THIS IS WHERE I WANT TO BLACK OUT... When I went in, the tall young girl with brown hair couldn’t have been less interested in helping. She was visibly annoyed that I even asked a question. She wouldn’t make a single adjustment to the frames — not even basic fitting — and acted like handing me the box was the absolute most effort she was willing to put in. It was pure laziness, and honestly embarrassing customer service for a store representing premium eyewear. If you’re going to be a pickup location, at least act like you care. Now that there’s an RX error in the lenses (Ray-Ban’s lab mistake), I know I’ll get zero support from this place, which was the whole reason why I chose a dtore to pick them up at. I wouldn’t recommend choosing this store for pickup unless you want to do all the work yourself and be frustrated that lazy young people either dont want to do their jobs or are just grossly ill-informed. **Side note, how does this store get away with this, after reading the reviews it seems everyone has issues here and they sound like people who are coming in to SPEND. Im calling SH corporate but will also make a stink on the Ray Ban side, either way its the same company. Not sure how this store isnt on the Luxottica radar for terrible reviews and underperforming #'s, cause Im pissed like the other reviewers!
• AA

  Ashley

  Jun 15, 2025
  1.0
  I had a disappointing experience at this Sunglass Hut location. Claudia was extremely rude and unprofessional during my visit. Her attitude made the interaction uncomfortable and I didn’t feel respected as a customer. Definitely not the level of service I expected.
• JS

  James Smith

  Jul 5, 2024
  1.0
  DON'T BUY HERE...If I could give negative stars or zero stars for quality and customer service i would. I bought a pair Ray Ban for $180. In 8 months I can't see out of the lens, they're all blistered. So I went back to SunGlassHut to see if I can get them fixed. The girl asked for my phone # and said I wasn't in the system so she can't help me. Only if I buy a new lens for another $100. I found better quality sunglasses in the dollar store. If someone spends that kind for a pair of sunglasses they should be good quality and customer service which I didn't have either one. Nasty girl I never buy there again
• KD

  Ken Dupuis

  Sep 10, 2017
  5.0
  Helpful enough while still leaving you alone to shop. Perfect combination.

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