Sunglass Hut

Reviews

• AD

  Anthony P. Donnadio

  Jul 21, 2025
  5.0
  Great experience shopping with Luis, he helped me find a pair in the color I wanted that they didn’t have in store. Very helpful
• AA

  Ashley

  Jun 15, 2025
  1.0
  I had a disappointing experience at this Sunglass Hut location. Claudia was extremely rude and unprofessional during my visit. Her attitude made the interaction uncomfortable and I didn’t feel respected as a customer. Definitely not the level of service I expected.
• IC

  Isaac Crum

  Sep 30, 2023
  1.0
  Wow. What a lack of help and super dismissive manor displayed by the manager of this location. I was Looking to pick up a few pairs of glasses (4 pairs of ray-bans to be specific) To start I had a question about prescription glasses which they couldn’t do there, that’s understandable and ok. Tried a couple pairs on and noticed this crazy pair that had a camera built in. Asked the young lady and she was super helpful in answering so I kept looking. Then I had another question about temple length on the frame since most pairs I had been seeing had a length of 145 and I’m a 150. I asked if they had any 150’s or if they had to be ordered. Super helpful young lady again was nice and kind and stated she didn’t know but she would ask her manager. Called her manager because I guess she went out of the store for some reason. Came back in and I asked my question again but this girl was so curt, so abrupt, with her demeanor and attitude. She told me that I would have to check every pair in the store to find one. I asked if that info would be in the computer of there inventory. She said no. I asked if I could just order the size I needed and she said no. I tell you what. I’m no idiot and I’m fully aware how inventory for a store works. That information could have been isolated within and minute and a sale could have been made. But instead this “Management person” completely alienated me where I would not spend my money here now. I’ll go to a different location or I’ll shop online. Shopping online not being a favorite of mine because it will take jobs from people the more we use it. But I’ll get a cheaper price and not have to deal with the surly behavior of a individual that should not be in customer service. Mind you a took the time to write this review instantly, didn’t even get to the parking lot. Wrote it while I’m still in the mall. Boo SunGlass Hut!
• MD

  Melissa Dolce

  Nov 26, 2022
  1.0
  Bought 2 pair of sunglasses during the Black Friday sale for my husband as a gift. He didn’t love them so we went to exchange. When I went originally the salesperson was very nice and informative. When I came to exchange the girl at the register gave me a hard time saying the lenses were extremely scratched and they wouldn’t have sold them that way. They NEVER came out of the bag aside for him to try on. She had a nasty attitude and said she trains everyone in the store. It’s not rocket science to clean a pair of sunglasses and shouldn’t require special training. The way we were treated as if we were trying to get one over on her was insulting. Not only that but when we were trying to pick out something new, they weren’t very helpful and a lot of our questions were answered with “I’m not sure.” I would’ve returned them for something else, but felt as though they didn’t want to be bothered so we decided to take our business elsewhere.

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