Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Toms River, NJ location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
944 reviews
5 stars
483
4 stars
237
3 stars
106
2 stars
55
1 star
63
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers noted the store's disorganized appearance and lack of cleanliness, with some expressing disappointment in the overall shopping environment.
Customer Service
Feedback on customer service was mixed; while some praised helpful staff, others reported rude interactions and poor service experiences.
Product Selection
Customers expressed dissatisfaction with the limited selection of clothing, particularly in maternity and plus sizes, while some appreciated the variety in other departments.
Sales and Pricing
Several reviews highlighted great sales and discounts, with customers finding good deals, especially in the clearance and shoe sections.
Salon Experience
The salon received positive feedback for skilled stylists and good service, although there were complaints about specific experiences.
- GGGabrielleNov 5, 20251.0Terrible experience in the jewelry department. Employee Denise ignored me for over 20 minutes rolled her eyes when I asked for help said she would come and never came. Then another employee asked her to help me and she walked up to me and stared at me did not say a single word, greet me or ask what item I needed help with. Would recommend going ANYWHERE else until they train their employees. She is disgusting.
- GZGerald ZNov 4, 20254.0Shopping the sale items and made a pretty good deal - some very nice tees and polos
- DLDavid LorenziniOct 19, 20255.0I miss the real JCPenney. Mr Penney c was for cash only. So sad dept store is not what he dreamed..
- KWKate WhiteOct 19, 20251.0We had some spare time this Sunday October 19 2025, and we decided to go to the mall (Ocean County Mall Toms River NJ) and do some pre holiday shopping. We walked in and immediately noticed that the store was very empty of shoppers. Then the further we walked in we began to realize why! All I could say is "How awful!" The store looked like they are going out of business, clothing laying around on the floors, displays of just mixed merchandise like it was just thrown out there to have at it! Wheeled carts obviously just rolled out straight from a truck! I can honestly say this store is the worst I have ever seen it and we have been shopping here since moving to NJ over twenty years ago. This was our go to store to get what we needed, now its hard to even know where departments begin and where the end, not to mention the lack of sales help. I will not sugar coat this review, unfortunelty we will be doing our shopping elsewhere. It's a shame that such a prestigious department store with a great history has gone the route of a pop up discount store.
- CNC NSep 27, 20255.0This JcPennys is a good one
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Toms River offer?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, skincare, and makeup.
What are the store hours for JCPenney in Toms River, NJ?
The store is open Monday through Thursday and Sunday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, and Saturday from 10:00 AM to 9:00 PM.
Does JCPenney in Toms River offer curbside pickup and in-store shopping?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customer convenience.
What payment methods are accepted at JCPenney in Toms River?
JCPenney accepts American Express, Check payments, Discover, MasterCard, and Visa credit cards.
Is the JCPenney store in Toms River wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate customers with mobility needs.
What are some nearby stores I can visit along with JCPenney at Ocean County Mall?
Nearby stores include Sephora inside JCPenney for beauty products, JCPenney Optical for eyewear, and SKECHERS Retail for shoes, offering a variety of shopping options during your visit.
Are there other clothing stores near JCPenney in Toms River where I can shop?
Yes, nearby clothing stores include rue21, Old Navy, Zumiez, PacSun, Tillys, H&M, Charlotte Russe, and Victoria's Secret, providing many fashion options.
Can I find dining options near JCPenney at Ocean County Mall?
Yes, Sweetberry Toms River is a nearby restaurant where you can enjoy a meal before or after shopping at JCPenney.
Is there an optometrist close to JCPenney in Toms River for eye care needs?
Yes, JCPenney Optical and Tom's River Eye Associates are close by and provide optometry and eyewear services.
Does JCPenney in Toms River carry any exclusive in-house brands?
Yes, JCPenney features exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, known for quality and value.