Marc Jacobs - Short Hills

Reviews

• JJ

  John

  May 29, 2024
  4.0
  I would recommend this store to anyone, and I have recommended it many times. The employees are very helpful but not pushy. They're very accommodating and they have a good selection.
• CJ

  Cici J

  Dec 26, 2023
  5.0
  I purchased a bag at the Marc Jacobs store in the ShortHills mall Christmas Eve and the buying experience was excellent. I had several questions and asked for some tips on bag care, and the salesperson answered it all. Well done to the hiring manager the buying experience on Christmas Eve was excellent !
• AA

  Aliye Arıcı

  Jul 10, 2023
  1.0
  Today's experience at the store where I tried to exchange a defective bag I purchased last week left me deeply saddened and disappointed. An employee man with long hair fetched a replacement, but it too was obviously flawed. When the same issue occurred with the second replacement, he lashed out, accusing me of being overly critical, refusing to assist further. A different salesperson then justified these defects, explaining that they were inherent in genuine leather, suggesting a vegan bag if I desired perfection. Because of their bad treatment, I had to choose the bag with the least flaws. It was disheartening to realize that a customer of a luxury brand could be chastised for expecting flawless quality. This unpleasant encounter leads me to firmly discourage others from patronizing this store.
• KC

  Katie Conte

  Feb 8, 2022
  5.0
  What a beautiful store! Not to mention the beautiful people working there. Such a wonderful, personal shopping experience and I am so happy with my purchase! I will be returning soon to buy from their spring line!