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Founded in 1847 in Paris, Cartier stands as one of the world’s most esteemed and respected Maisons in the luxury industry. Today, the Maison is renowned worldwide for its jewelry creations and watches, perfumes and exceptional accessories - symbols of fine craftsmanship and elegance, quality and excellence.
Location
Hours
Reviews
3.6
343 reviews
5 stars
202
4 stars
17
3 stars
8
2 stars
11
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some associates praised for their helpfulness and professionalism, while others received criticism for being rude or dismissive.
Product Knowledge
Several customers highlighted the expertise and product knowledge of certain associates, enhancing their shopping experience.
Inconsistency
There are reports of inconsistent service quality, with some customers experiencing exceptional service while others felt undervalued or ignored.
Store Experience
The store environment is noted for being clean and welcoming, but some customers expressed frustration with wait times and appointment scheduling.
Management Issues
Multiple reviews indicate dissatisfaction with management's handling of customer concerns and service standards.
- KOKelly ONov 14, 20255.0This is a five star review for Dan Oelke at Cartier in Short Hills! DAN IS AMAZING. My husband and I purchased rings at the 5th avenue flagship location in Manhattan and we weren’t too impressed. It wasn’t until we met Dan at Short Hills that we truly felt that we got high quality treatment…skip Manhattan and go to New Jersey (yes) if you want a chic experience. Dan is the person you would imagine casting as the fabulous salesman in a glamorous movie about Cartier… he is present, intelligent and a true professional. He is not just “doing a job”… Dan texted with me regularly to help solve a very complicated ring issue. He is the kind of person who will make you feel like you are the priority. I would trust and buy anything from him because he is that good. Cartier corporate : THIS is the man you want working for you. This interaction occured over a year ago and I haven’t been able to stop thinking abou how happy I am with our purchases and experience with Dan (thus this review). Thank you Dan, you are a class act!
- VWVicky WansOct 22, 20251.0Worst stuff and worst manager I’ve ever seen in my life. Never go to this location if you want buy Cartier. Have no idea about nothing and super unprofessional!
- TATina AgostaOct 21, 20255.0My husband and I had the pleasure of meeting Dan at Short Hills. He was so helpful and made our experience nothing short of perfect!
- MKmaka kbiltsetskhlashviliSep 26, 20251.0I bought a ring in this store two weeks ago, the service there is terrible, which is a shame.
- NMNazli MalikSep 6, 20255.0Michael helped us. He was very nice and courteous. Appreciated his assistance, it was seamless.
Frequently Asked Questions About Cartier
Where is Cartier located?
Cartier is located at 1200 Morris Turnpike, Suite A216, Short Hills, NJ 07078, inside The Mall at Short Hills.
What are the opening hours of Cartier?
Cartier is open Monday through Saturday from 11:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM. The store is closed on certain holidays like November 27, 2025, December 25, 2025, and January 1, 2026.
What types of products does Cartier offer?
Cartier offers high-end jewelry, watches, perfumes, and exceptional accessories known for fine craftsmanship, elegance, and quality.
How can I contact Cartier by phone or fax?
You can reach Cartier by phone at +1 973-467-9005 or send a fax to +1 973-467-8909.
Does Cartier have an online presence where I can shop or learn more?
Yes, you can shop or learn more about Cartier at their official website: http://www.cartier.com, and also follow them on Facebook at https://www.facebook.com/cartier or on Twitter @cartier.
Are there any notable stores near Cartier in The Mall at Short Hills?
Yes, nearby stores include Lacoste, which offers children's and women's clothing, providing a great opportunity to combine luxury jewelry shopping with fashion apparel shopping.
Can I find other fashion accessory stores near Cartier?
Yes, several fashion accessories stores like Alain Mikli are located near Cartier, allowing you to explore a variety of luxury accessories within the mall.
What clothing stores are close to Cartier for customers interested in fashion?
Clothing stores such as AllSaints and Johnston & Murphy are nearby, so you can easily combine your visit to Cartier with shopping for high-quality clothing.
What should customers know about Cartier's holiday closures?
Cartier will be closed on specific holidays including November 27, 2025, December 25, 2025, and January 1, 2026. Plan your visit accordingly around these dates.
What timezone is Cartier in, and how may that affect planning a visit?
Cartier operates in the America/New_York timezone, so be sure to plan your visit according to Eastern Time to avoid confusion with store hours.