Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, many reported rude and unprofessional behavior from employees, particularly management.
Product Quality
Customers expressed disappointment with the quality of products, citing issues such as broken zippers and poor warranty service, leading to a perception that the brand's quality has declined.
Store Atmosphere
The store atmosphere received mixed reviews; some customers enjoyed the ambiance and cleanliness, while others noted a lack of staff engagement and a feeling of being ignored.
Selection and Pricing
Customers appreciated the variety of styles and sizes available, but many found the prices to be high and not justified compared to competitors.
Management Issues
Several reviews highlighted problems with store management, including unhelpfulness and a lack of professionalism, which negatively impacted the overall shopping experience.
ZK
Zach Kramer
4 days ago
5.0
Always great stopping by. Everyone is very friendly. They go out of their way to help!
HK
Helen Kelsey
Nov 15, 2025
1.0
I confirmed with the associate multiple times during checkout that he packed a small, and he assured me every single time it was correct. I trusted him on this one simple detail, only to find out it’s a medium when I arrive home. I live far away, so now I can’t even wear the jacket for days maybe weeks until I manage to exchange it. Very careless and disappointing for a premium brand. Ruined my weekend.
IN
Ilya N
Nov 9, 2025
1.0
Very rush, unprofessional service. They are trying to sell you anything whatever it takes. It felt like I was at some cheap clothing outlet. The design and quality of clothing doesn’t reflect the price tag.
JF
Jim Farrell
Nov 7, 2025
5.0
Exceptional service from Aaliyah! A true professional!"
⭐⭐⭐⭐⭐
I had a fantastic experience today, and it was primarily thanks to the outstanding help I received from Aaliyah. From the moment I walked in, consult Aaliyah was so professional and helpful. 🌟
She was incredibly knowledgeable about the products and took the time to understand exactly what I was looking for. Her guidance was insightful, and she made the entire process so easy and enjoyable. She genuinely went above and beyond to ensure all my questions were answered and that I was completely satisfied with my choices. 🙌
SA
Santhini Ajay
Oct 21, 2025
5.0
I had such a great experience at the Canada Goose store in Short Hills Mall! I visited on October 16th and was helped by a lovely associate whose name I believe is Allison (or it starts with an “A”). She was incredibly kind, patient, and knowledgeable.
I tried almost all the styles in my size, and she helped me understand the differences and find the perfect fit. I finally chose the Montgomery Coat (Tonal Label) in Taupe Grey, along with a pair of gloves she recommended — both are amazing!
If you’re shopping at Canada Goose in the Short Hills area, definitely look for her. She’s such a sweet person and really knows how to help you find what’s right for you. Exceptional service and an overall wonderful experience!
Frequently Asked Questions About Canada Goose New Jersey
What are the operating hours of Canada Goose New Jersey?
Canada Goose New Jersey is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Canada Goose New Jersey offer delivery services?
Yes, Canada Goose New Jersey offers delivery services for their products.
What types of clothing does Canada Goose New Jersey sell?
Canada Goose New Jersey offers men's, women's, and children's clothing, specializing in fashion outerwear and apparel.
What payment options are accepted at Canada Goose New Jersey?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Canada Goose New Jersey accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for customers.
Can customers shop in-store at Canada Goose New Jersey?
Yes, customers can shop in-store as in-store shopping is available. However, in-store pickup is not offered.
How can customers contact Canada Goose New Jersey?
Customers can contact the store by phone at +1 973-232-0820 or by email at shorthills@canadagoose.com.
What popular children’s clothing store is located near Canada Goose New Jersey?
Janie and Jack, a children's clothing store, is located nearby and offers complementary shopping options for families.
Are there other fashion stores near Canada Goose New Jersey for a full shopping experience?
Yes, nearby fashion stores like Mackage, Vince, Camilla Short Hills Boutique, Saint Laurent, and Reiss offer a variety of men's and women's clothing and accessories.
Where can visitors grab a bite to eat near Canada Goose New Jersey?
Marketplace Cafe, located nearby, is a great option for visitors looking to enjoy a cafe or restaurant experience before or after shopping.