Canada Goose New Jersey

Reviews

• TC

  Teresa Chrono

  Jan 31, 2026
  5.0
  I had the worst experience with the online customer service so I went to the short hills mall to take care of the return. Jalen G went above and beyond to help me out and make sure everything was fixed properly He should be commended for being an excellent employee that can do his job properly
• MG

  Minas Gregoriades

  Jan 17, 2026
  1.0
  This store is ridiculous - They will not let you in the store (physically prevent you from entering) to look around without a store associate forcing a sale down your throat! There was no line and they require that you wait outside the store until someone who works there is available to follow you around. Whoever is managing the store is getting the customer experience all wrong. When walking out, I heard the manager openly discussing “hitting their sales goals for the day” which left a horrible taste in my mouth. Mackage is right next door - I walked in and was provided a great experience. Fix this!
• ED

  Ervis Domi

  Jan 17, 2026
  1.0
  Do not shop here. Whoever they hired as the manager determining the culture of the store makes for an incredibly frustrating experience. They do not allow you to browse their store without a sales associate that is constantly lingering and breathing down your neck. It’s like a car dealership but for…clothes?
• JS

  John smith

  Jan 3, 2026
  1.0
  You would think after spending 1400$ on a coat you would at least get good customer service but think again when u come to this location I bought a coat here and when I got home I felt like it was a little bit to tight on me so I drove an hour all the way back up here just for them to tell me that I couldn’t return it because it was “used” I only put it on to see how it fits and you would think that it’s a “lifetime” jacket even if I were to have to have used it what difference would it make the person who sold me it took it right off the racks they have on display to try on so god knows how many people “used” my jacket even before I did all they told me to do is just go to another location instead so they wouldn’t let me return it here but any other location is good??? Really makes no sense to me if you buy a jacket here make sure you are certain to buy the right size and color that you need or else you might run into the same problem and have to go all the way to another location terrible experience and most definitely won’t be come here again
• AC

  Alyssa Combs

  Dec 28, 2025
  1.0
  Bought a jacket for my husband online and went to the store to exchange. Waited half an hour outside the store. The associate in front of the door asked if we were doing a return or exchange. We came for an exchange but when we finally got in the store we were told we had to process the exchange through online. When I questioned why we could not just exchange for another size the associate called for a manager and walked away. The manager came and told us that the print online is very small and that others have had the same issue with the policy, I asked if it is possible to just process an exchange without the receipt and he said he could but he wouldn’t do that because he knows we have a receipt. My husband asked if he could come back and process his gift without the receipt and the manger said “I’d deny you” and proceeded to walk away with out any other option or resolution. I read online it is possible to initiate a return in-store and neither the associate or manager provided this option. If we could have we would have proceeded with the return and just rebought the jacket. Very disappointing experience for a luxury brand. Will not shop in this location and will hesitate to buy this brand again. A response from a superior would be appreciated to resolve, thank you.

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