Unfortunately, my experiences at this Dior location have been disappointing. Every time I walk into the store, I feel unwelcome. I’m rarely greeted, and on multiple occasions I’ve been ignored unless I initiate the interaction myself.
There is one sales associate in particular who consistently avoids eye contact and makes no effort to help me, which makes the experience uncomfortable. I’ve felt judged, as if I’m not worth assisting or assumed not to be a serious buyer.
I do own many Dior pieces and appreciate the brand, but I once returned an item, and since then the attitude toward me has noticeably changed. Returns are a normal part of shopping, especially at a luxury store, and should not affect how a customer is treated.
Dior is a luxury brand, and part of that luxury is making every client feel respected and welcome. Sadly, that has not been my experience at this location.
JC
J C
Dec 28, 2025
5.0
Excellent customer experience and purchase. Thoughtful from start to finish and helped wrapped the scarf around my wife’s new bag for Christmas. Will continue to shop there.
KJ
Kevin Ju
Mar 3, 2024
5.0
Not sure why this place has such low marks. While it was very busy when I visited, I asked for someone and Natalie the store associate (Sunday 3/3) came over and was very accommodating and super helpful in her suggestions. Very pleasant experience and she made sure all my questions were answered and even offered me a generous selection of samples. She was very professional and quick to help me. To the previous review, yes this location has the full private line fragrances for testing and sampling, so do not hesitate do stop by. Thank you Natalie for the seamless experience!
JH
Jenifer Harvey
May 7, 2022
1.0
Please retrain your staff!! I came here to buy something for Mother’s Day and the experience I encounter with Elizabeth was the worst. I would never come back.
SP
Sean Park
Jan 28, 2021
5.0
**Ask for Gabriyella** she is absolutely the best, and super knowledgeable. She really makes the shopping process easy and comfy.
What types of products does DIOR at Short Hills offer?
DIOR at Short Hills offers Women's and Men's Ready-to-wear, Shoes, Leather Goods, and Accessories.
What are the store hours for DIOR at Short Hills?
DIOR is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does DIOR Short Hills provide any personalization services?
Yes, DIOR offers ABCDior personalization and personalized advice services.
What payment methods are accepted at DIOR Short Hills?
DIOR accepts American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Is there in-store pickup or delivery available at DIOR Short Hills?
Yes, DIOR provides both in-store pickup and delivery services.
Is DIOR Short Hills accessible for customers with disabilities?
Yes, DIOR has a wheelchair accessible entrance and parking.
What nearby shopping options are available around DIOR Short Hills?
Nearby shopping includes Cartier, Lacoste, Salvatore Ferragamo, lululemon Short Hills, Club Monaco Short Hills, PRADA The Mall at Short Hills, and Gucci.
Are there any nearby cafes or places to get coffee close to DIOR Short Hills?
Yes, Dunkin' and Nespresso Boutique are nearby coffee shops you can visit before or after shopping at DIOR.
Can DIOR customers visit other luxury boutiques nearby?
Absolutely, nearby luxury boutiques include Fendi, Henri Bendel, Alain Mikli, and Loro Piana for a complete upscale shopping experience.
Does the DIOR boutique at Short Hills have an online presence where I can learn more about their offerings?
Yes, you can discover more on DIOR's official website and their Facebook page DIORShortHills.
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