Cartier

Reviews

• RM

  Rosa Medina

  Apr 3, 2026
  5.0
  I visited this store about two weeks ago, and Suzy was my sales associate. I was hesitant to bring my four-year-old along, but Suzy made me feel completely at ease having her there. Her customer service was outstanding—I have never experienced anything like it at any other store. She went above and beyond and was incredibly patient with my daughter, which she certainly didn't have to do. My daughter actually fell in love with her and even gave her a hug when we left! If you ever shop here, make sure to ask for Suzy. You won't be disappointed.
• CC

  Christine

  Mar 26, 2026
  1.0
  SA by the door didnt bother to greet me and rolled her eyes while talking to the security guard while I waited in store for help for over 20 min to buy a watch. Only leaving 1 star for Diane she is amazing but service here does not match pricepoint
• CA

  cathy a

  Mar 24, 2026
  1.0
  I do not recommend this establishment Lacking on so many levels I had a bad experience with a watch service Too much to even begin to explain Id given zero stars if that were an option
• ZS

  Zoe S

  Mar 19, 2026
  1.0
  Wouldn’t call the SA rude, but definitely expects a bit more given the luxury nature of the brand. We told the SA we wanted to see some wedding bands since we got our engagement ring from Cartier. He showed no interest in understanding our needs and asked in a cold tone “which one do you wanna try?” We told him we had our eyes on a specific style (from our previous visit to another location.) - he said he didn’t have the size we want and just went back to scrolling his phone. The entire time we were trying out rings - he was just standing there scrolling on his phone as if he had somewhere else to be. We were actually so ready to make the purchase that day - we waited for hours for our numbers to be called. But the entire experience made it so unpleasant - we walked away empty handed. This isn’t about one person ruining the day. He is not that important. But we had had completely different experience at the 5th ave store where we were greeted with patience and kindness and we bought our engagement ring there! It feels almost unfair to the people who do an exceptional job while others can get by with doing the bare minimum.
• MM

  Marlene

  Mar 14, 2026
  3.0
  The SA was kind and professional, but the wait was too long. I spent about 40 minutes sitting and waiting, which took away from the experience.

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