Founded in 1847 in Paris, Cartier stands as one of the world’s most esteemed and respected Maisons in the luxury industry. Today, the Maison is renowned worldwide for its jewelry creations and watches, perfumes and exceptional accessories - symbols of fine craftsmanship and elegance, quality and excellence.
I visited this store about two weeks ago, and Suzy was my sales associate. I was hesitant to bring my four-year-old along, but Suzy made me feel completely at ease having her there. Her customer service was outstanding—I have never experienced anything like it at any other store. She went above and beyond and was incredibly patient with my daughter, which she certainly didn't have to do. My daughter actually fell in love with her and even gave her a hug when we left! If you ever shop here, make sure to ask for Suzy. You won't be disappointed.
CC
Christine
Mar 26, 2026
1.0
SA by the door didnt bother to greet me and rolled her eyes while talking to the security guard while I waited in store for help for over 20 min to buy a watch. Only leaving 1 star for Diane she is amazing but service here does not match pricepoint
CA
cathy a
Mar 24, 2026
1.0
I do not recommend this establishment
Lacking on so many levels
I had a bad experience with a watch service
Too much to even begin to explain
Id given zero stars if that were an option
ZS
Zoe S
Mar 19, 2026
1.0
Wouldn’t call the SA rude, but definitely expects a bit more given the luxury nature of the brand. We told the SA we wanted to see some wedding bands since we got our engagement ring from Cartier. He showed no interest in understanding our needs and asked in a cold tone “which one do you wanna try?” We told him we had our eyes on a specific style (from our previous visit to another location.) - he said he didn’t have the size we want and just went back to scrolling his phone. The entire time we were trying out rings - he was just standing there scrolling on his phone as if he had somewhere else to be. We were actually so ready to make the purchase that day - we waited for hours for our numbers to be called. But the entire experience made it so unpleasant - we walked away empty handed.
This isn’t about one person ruining the day. He is not that important. But we had had completely different experience at the 5th ave store where we were greeted with patience and kindness and we bought our engagement ring there! It feels almost unfair to the people who do an exceptional job while others can get by with doing the bare minimum.
MM
Marlene
Mar 14, 2026
3.0
The SA was kind and professional, but the wait was too long. I spent about 40 minutes sitting and waiting, which took away from the experience.
Cartier is located at 1200 Morris Turnpike, Suite A216, Short Hills, NJ 07078, inside The Mall at Short Hills.
What are the opening hours of Cartier?
Cartier is open Monday through Saturday from 11:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM. The store is closed on certain holidays like November 27, 2025, December 25, 2025, and January 1, 2026.
What types of products does Cartier offer?
Cartier offers high-end jewelry, watches, perfumes, and exceptional accessories known for fine craftsmanship, elegance, and quality.
How can I contact Cartier by phone or fax?
You can reach Cartier by phone at +1 973-467-9005 or send a fax to +1 973-467-8909.
Does Cartier have an online presence where I can shop or learn more?
Yes, you can shop or learn more about Cartier at their official website: http://www.cartier.com, and also follow them on Facebook at https://www.facebook.com/cartier or on Twitter @cartier.
Are there any notable stores near Cartier in The Mall at Short Hills?
Yes, nearby stores include Lacoste, which offers children's and women's clothing, providing a great opportunity to combine luxury jewelry shopping with fashion apparel shopping.
Can I find other fashion accessory stores near Cartier?
Yes, several fashion accessories stores like Alain Mikli are located near Cartier, allowing you to explore a variety of luxury accessories within the mall.
What clothing stores are close to Cartier for customers interested in fashion?
Clothing stores such as AllSaints and Johnston & Murphy are nearby, so you can easily combine your visit to Cartier with shopping for high-quality clothing.
What should customers know about Cartier's holiday closures?
Cartier will be closed on specific holidays including November 27, 2025, December 25, 2025, and January 1, 2026. Plan your visit accordingly around these dates.
What timezone is Cartier in, and how may that affect planning a visit?
Cartier operates in the America/New_York timezone, so be sure to plan your visit according to Eastern Time to avoid confusion with store hours.
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