Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 110 Garden State Plaza in Paramus, NJ or shop the collection online.
I visited this store to exchange something that I wasn’t happy with (tags still attached and NOT worn) and because I was 4 days over the 30 day return policy they REFUSED to even let me exchange it. I planned on spending at least $200 or more in addition to what I would’ve gotten back ($88) but to be honest the staff in this store is NEVER pleasant and the last few times I visited this location they are either talking to each other instead of helping customers, on their phones or the best? …. was the time that I had to walk to the front of the store to have someone ring me up after standing at the register for at least 5 minutes waiting because they were too busy chit chatting to each other. Now I’ve been a store manager in the retail world for almost 40 years and I’ve NEVER heard of any company that wouldn’t at least give you a store credit or an exchange for something else…..it was a few DAYS over not MONTHS or YEARS. I highly doubt that I will visit this location again and will most likely cancel my EXPRESS credit card …. This visit def left a bad taste. Oh and btw … when I asked for the customer service phone number, the manager on duty gave me some random number that seemed sort of legit when I called right after I left the store, but when I tried it again the next day just because I felt like it was the most unprofessional phone call I ever experienced, I got a message saying that the “Verizon Wireless customer is currently unavailable”? Like the saying goes …”you mess with the bull you get the horns”… 1 star because zero isn’t an option. WORST STORE EVER!!!
AB
Astha Bhatia
Feb 7, 2026
1.0
They were mean
EU
Ericka Ubilla
Feb 6, 2026
2.0
I visited the store on 02/05 @ 10 am. I had a return issue and so I requested the manager. The worst customer service. The day nearly began. Instead of being personable, she had the BIGGEST attitude. She certainly lacked people skills, not even a good morning. It seems like anyone nowadays can be a manager.
The cashier however was pleasant.
AA
AJ
Nov 10, 2025
1.0
Manager and staff are rude for returns.
EB
Emily Bryan
Nov 5, 2025
1.0
Worse store ever. The manager didn’t help me for the return and never explain the policy of the return her name is lasly.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where is the Express store located?
The Express store is located at 110 Garden State Plaza in Paramus, NJ 07652, United States.
What are the operating hours of Express at Garden State Plaza?
Express is open from 10:00 AM to 9:00 PM Monday through Thursday, 10:00 AM to 9:30 PM on Friday and Saturday, and open 24 hours on Sunday.
What types of clothing does Express offer?
Express offers a variety of women's and men's clothing including jeans, leggings, dresses, sweaters, shirts, suits, graphic tees, polos, shoes, jewelry, and other accessories.
Does Express accept online order returns in-store?
Yes, online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What payment methods are accepted at Express Garden State Plaza?
Express accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Does Express offer clothing sizes for both men and women?
Yes, Express offers women's sizes 00-14 and men's sizes XS-XL, available both online and in stores.
Are there wheelchair-accessible entrances at Express Garden State Plaza?
Yes, Express has a wheelchair-accessible entrance.
Can I find other fashion stores near Express at Garden State Plaza?
Yes, nearby fashion stores include Sephora, Pink, Banana Republic, A/X Armani Exchange, Alo, and Victoria's Secret, among others, providing a variety of shopping options in the same area.
What nearby food and dessert options are available around Express?
Near Express, you can enjoy treats at Venchi 1878, Kung Fu Tea for bubble tea, Milk N Cookies for desserts, Dough Life for ice cream and candy, and Garden State Public Market offering food stands and restaurants.
How can nearby transit or shopping centers help me visit Express at Garden State Plaza?
Express is located inside Garden State Plaza, which is accessible by various transit options and surrounded by numerous retail stores and eateries, making it convenient to shop and dine in one trip.
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