L.L.Bean

Reviews

• DR

  Danny Rowland

  6 days ago
  5.0
  Not as big as some others, but they had everything I was looking for. Quality goods and a decent selection and more outdoor gear than you expect to see in New Jersey. Their shoe section is big and they have great boots and sandals and even some slippers and moccasins. They also have some climbing gear and some stuff for dogs and of course all the normal apparel.
• AT

  Amina T.

  Dec 27, 2025
  1.0
  ⸻ Today I had an experience I’ve never had before, and unfortunately it was my first time shopping at this store. When I walked in, none of the staff greeted me or acknowledged me at all. I browsed for a while looking for a winter coat and snow boots. Eventually, a staff member approached me about the boots. I asked about the differences between a few pairs and whether they had the style I wanted. He said he would check, then disappeared. After about 25 minutes, he never came back. I approached him again and he said he was still looking. He then asked another employee to help me with a different pair. That employee looked at me, sighed, and whispered “oh my god” under his breath. I was honestly taken back. I felt like I was a burden just for asking for help. When I asked about a jacket size, I was brushed off with a quick “sorry, we don’t have any more,” with no effort to assist or suggest alternatives. Throughout my time in the store, no one made a real attempt to help me. I wasn’t planning to leave a review, but the experience was frustrating and disappointing, especially after reading negative reviews about this location. No customer should feel ignored, disrespected, or treated differently based on how they look. I walked out empty-handed and will not be returning. This level of unprofessionalism and lack of basic courtesy is unacceptable.
• RO

  Raul Jose Hincapie Ochoa

  Dec 19, 2025
  5.0
  The brdt!!
• LM

  lee May

  Nov 22, 2025
  1.0
  I spent $1,000 in this store today, but the manager treated me with an extremely poor attitude. I have no idea what I did to offend her. I’ve been coming to this location for two years and have never experienced anything like this. It made me feel very unhappy and uncomfortable. She even falsely accused me of returning items “too often.” I must strongly disagree with this. When the store doesn’t have certain items, your own employees special-order them for me. Sometimes they accidentally order extras, and they tell me to return the additional items. Yet this manager claims that I “love to return things,” which is completely untrue. On top of that, she even told me that I “stayed in the store too long.” If I don’t take my time trying on clothes and checking whether something fits, or learning about the functions of the products, how could I possibly feel confident spending so much money? LL Bean products are not cheap. Is this something a manager should be saying? This feels like discrimination and an abuse of authority. At this point, it honestly feels like a shame to spend money in this store — especially when I spent so much today — only to be treated this way. You really need to be careful with this new manager. Her attitude is terrible, and she treats people differently. I am an older customer, and most LL Bean shoppers are also older adults. No one wants to spend a lot of money just to be treated disrespectfully. I’ve visited many LL Bean stores and have never had such an unpleasant experience. The female manager’s name is Grac** — please stay away from her. I will also be telling the elders in our church not to visit this store anymore. Please be aware. ⚠️ And if the store continues treating customers this way, you will close down sooner or later. Just look at the REI store next door — it has already shut down. I will never shop at this location again.
• RH

  Robert H.

  Nov 19, 2025
  5.0
  Really nice store always well stocked and with friendly staff. I like the brand too.

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