I’ve been a loyal customer of this brand for a long time and usually have great experiences, which is why this visit stood out to me.
I came in to exchange a pair of jeans I recently purchased because they were too big. At the time of my original purchase, I didn’t have time to try them on in-store, so I only noticed the sizing issue when I tried them on at home. I had my receipt and exchanged them for the exact same jeans in a smaller size after trying them on in-store.
During checkout, the associate asked where the waistband tag was. I explained that I had only tried the jeans on. She then said, loudly, “Next time make sure you bring it back with the tag on.” The way this was said made me feel embarrassed, as it felt like an implication that the jeans had been worn, which was not the case.
Additionally, after ringing me up, she placed the receipt on top of my new items (two pairs of jeans and a sweater) and sent me on my way. I still had my original shopping bag from the store sitting on the counter, intending to reuse it, but I had to bag my items myself without any offer of assistance or a new bag. While I don’t mind doing this myself, combined with the earlier interaction, the checkout experience felt rushed and unwelcoming.
I genuinely enjoy this brand and will continue shopping here, but I hope this location can improve the checkout experience to better reflect the brand’s usual standard of customer service.
NY
Natalia yal
Nov 22, 2025
5.0
Went to the store in garden state plaza for the first time and im very happy with my experience one worker specifically her name was Emilia just the sweetest person ever !!! She helped me with everything i needed Overall 5/5 stars, fantastic experience
LO
Lynn O
Nov 22, 2025
1.0
Never had an issue returning any merchandise when using Klarna. I’ve used Klarna before in this store online and other stores. This specific store made me download the Klarna credit card to process my return or give me merchandise credit. Not first time having problems returning, will not shop at this store again.
FC
Fabi Cavli
Nov 22, 2025
5.0
Great clothe style for teens
AA
Angela Aragon
Nov 4, 2025
5.0
I’m only writing still review to express how nice and friendly the staff was at this location. Specifically Aniah & Angie, who helped me get the perfect jeans. They deserved the Recognition and spotlight for their kindness.
What products does American Eagle offer at the Paramus location?
American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Does American Eagle in Paramus offer in-store pickup or delivery services?
Yes, the Paramus American Eagle store offers in-store pickup and curbside pickup services but does not offer delivery.
What are the regular store hours for American Eagle at Westfield Garden State Plaza?
The store is open Monday through Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 9:30 PM, and is closed on Sundays.
Is American Eagle open on major holidays?
American Eagle is closed on Thanksgiving Day and Christmas Day, but has extended hours on certain days around the holidays, such as opening earlier and closing later on Black Friday and several days in December.
What payment options are accepted at American Eagle in Paramus?
The store accepts various payment options including Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is the American Eagle store located within Paramus?
It is located at 1 Garden State Plaza, Rts 4 and 17, Space 1036, inside Westfield Garden State Plaza in Paramus, NJ 07652.
Can I find other shoe stores nearby American Eagle in Paramus?
Yes, Globe Shoes, a shoe store, is nearby and could be a convenient option if you're also looking for footwear while shopping at American Eagle.
Are there any dining options close to the American Eagle store at Garden State Plaza?
Yes, you can visit 'It's Just Wings' for chicken wings or 'On The Border Mexican Grill & Cantina' for Mexican cuisine, both located near American Eagle.
What transportation or car rental services are available near American Eagle in Paramus?
Nearby transportation options include Hertz - Uber Paramus - Route 17 N and Thrifty Car Rental, providing convenient car rental services for visitors.
How can American Eagle's location at Westfield Garden State Plaza benefit shoppers interested in local services?
Located within Westfield Garden State Plaza, shoppers have easy access not only to American Eagle's fashion offerings but also to nearby services such as shoe stores, restaurants, and car rental agencies, making it convenient for a full shopping and service experience.