1-Star Review – G-Star RAW at Garden State Plaza
Very disappointing experience at this location.
I purchased several items the day before but didn’t have time to try them on. I returned the next day because one item didn’t fit the way I liked and another was too big. The total value of what I was returning was around $410.
The first employee who greeted me immediately asked why I was returning the items. When I explained they didn’t fit the way I expected, he responded in a way that felt questioning and defensive, almost as if I had done something wrong. From the moment I walked in, the energy felt negative and unwelcoming.
I was the only customer in the store, yet it seemed like they were intentionally taking their time bringing out other sizes when I decided to try on a few more pieces. Later, a Latina employee arrived and her attitude also felt cold and dismissive.
Eventually, a third employee handled the actual refund process. By that time, the situation already felt uncomfortable. I decided to purchase new items totaling about $140, but I was told my balance was “negative -228,” which was confusing and poorly explained. I asked them to process the refund separately and charge the new items on their own.
During a brief phone call, I noticed they had taken both the returned items and the new items I intended to buy without clarifying. I had to remind them that I still wanted the new pieces.
I ended up completing the purchase because I genuinely like the brand, but the customer service at this location was unprofessional and unpleasant. I’m not sure if this reflects store policy or just the staff, but it left a very bad impression.
EE
Estefany
Dec 15, 2025
1.0
Order $200 worth of shirts and the material sucks. Feels like $5 T-shirt material. They used to be good, not anymore :(
NG
Nate Giggs
Jul 30, 2024
5.0
The best fashion brand right now!. I always adored G Star clothing but what really won me over was the best shopping experience ever with G STAR. They were so polite and assisting that I have returned 3 times already . . Thank you to Jayquan who works here for helping find my new favorite denim jeans that are now a staple for me .
AK
Ajay k
Nov 28, 2022
1.0
I bought a shirt here and wanted to return it. I live far from the store and do not have any other g star store within 60 miles radius. Called the store to generate a return label, they denied and asked me to contact online customer care. Contacted online customer care and they denied saying it can’t be generated for in store purchases. Be cautious about buying if you live far.
What is G-Star RAW Store and what products do they offer?
G-Star RAW Store is a denim-focused clothing retailer offering jeans, casualwear, shoes, and accessories designed for modern lifestyles.
Where is G-Star RAW Store located?
It is located at 1 Garden State Plaza, Space 2329, Paramus, NJ 07652, USA.
What are the normal operating hours of G-Star RAW Store?
The store is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 9:30 PM, and is closed on Sundays.
Does G-Star RAW Store offer in-store pickup or returns?
Yes, the store offers in-store pickup and accepts returns for online orders.
Is G-Star RAW Store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Which clothing lines and brands does G-Star RAW Store carry?
The store specializes in denim and casualwear including jeans, jackets, coats, hoodies, sweaters, and footwear under the G-Star RAW brand.
What are some nearby places of interest customers can visit around G-Star RAW Store?
Nearby places include Cohen’s Fashion Optical for eye care, Kendra Scott for jewelry shopping, and Woops! Macarons & Gifts for desserts.
Are there dining options near G-Star RAW Store?
Yes, nearby dining options include Woops! Macarons & Gifts for desserts, Häagen-Dazs for ice cream, and Pokeworks for sushi and Asian cuisine.
Can customers combine a visit to G-Star RAW Store with entertainment in the area?
Yes, customers can visit entertainment spots like Planet Playskool amusement park and Power Up Arena laser tag, both near the store.
How can customers contact G-Star RAW Store?
Customers can contact the store by phone at +1 201-843-4100 or visit their website for more information.
Brand Certified Facts from G-Star RAW Store
This information is certified by G-Star RAW Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: