G-Star RAW Store

Reviews

• JT

  Jean Toribio

  Mar 3, 2026
  1.0
  1-Star Review – G-Star RAW at Garden State Plaza Very disappointing experience at this location. I purchased several items the day before but didn’t have time to try them on. I returned the next day because one item didn’t fit the way I liked and another was too big. The total value of what I was returning was around $410. The first employee who greeted me immediately asked why I was returning the items. When I explained they didn’t fit the way I expected, he responded in a way that felt questioning and defensive, almost as if I had done something wrong. From the moment I walked in, the energy felt negative and unwelcoming. I was the only customer in the store, yet it seemed like they were intentionally taking their time bringing out other sizes when I decided to try on a few more pieces. Later, a Latina employee arrived and her attitude also felt cold and dismissive. Eventually, a third employee handled the actual refund process. By that time, the situation already felt uncomfortable. I decided to purchase new items totaling about $140, but I was told my balance was “negative -228,” which was confusing and poorly explained. I asked them to process the refund separately and charge the new items on their own. During a brief phone call, I noticed they had taken both the returned items and the new items I intended to buy without clarifying. I had to remind them that I still wanted the new pieces. I ended up completing the purchase because I genuinely like the brand, but the customer service at this location was unprofessional and unpleasant. I’m not sure if this reflects store policy or just the staff, but it left a very bad impression.
• EE

  Estefany

  Dec 15, 2025
  1.0
  Order $200 worth of shirts and the material sucks. Feels like $5 T-shirt material. They used to be good, not anymore :(
• NG

  Nate Giggs

  Jul 30, 2024
  5.0
  The best fashion brand right now!. I always adored G Star clothing but what really won me over was the best shopping experience ever with G STAR. They were so polite and assisting that I have returned 3 times already . . Thank you to Jayquan who works here for helping find my new favorite denim jeans that are now a staple for me .
• AK

  Ajay k

  Nov 28, 2022
  1.0
  I bought a shirt here and wanted to return it. I live far from the store and do not have any other g star store within 60 miles radius. Called the store to generate a return label, they denied and asked me to contact online customer care. Contacted online customer care and they denied saying it can’t be generated for in store purchases. Be cautious about buying if you live far.

Frequently Asked Questions About G-Star RAW Store