J.Crew Factory

Reviews

• SS

  Sinthi Siva

  4 days ago
  3.0
  We visited this store on March 7 regarding an exchange for a smaller size of a NWT sweater that was originally purchased in November 2025. The director who happened to be there kindly offered to make a one-time exception for us, which we really appreciated since it wasn’t required. Because we didn’t have the sweater with us at the time, she said we could return another day, and stated that coming back the following weekend should be fine. When we returned on March 14, the store manager on duty was quite dismissive. The same color was no longer in stock, but we were told that since the item was now on clearance we would only receive about half of the original price in store credit and would need to pay the difference for the same sweater. If the item is on clearance, it didn’t make sense why we would have to pay more for the same sweater rather than do an even exchange, regardless of its “current” price. It may have simply been explained poorly, but the interaction did not feel very customer-friendly. Overall, I would still recommend this location because the director and other staff were kind and helpful. However, the store manager could benefit from a refresher on the basics of customer service.
• RB

  Rose Baradhi

  Jun 14, 2025
  5.0
  Want to give Tanuja a shout out! Good customer service, love this store. It has become my new favorite :)
• TC

  Tiffany Cheng

  Dec 21, 2024
  4.0
  Clean, organized, and some deals going on for the holidays. They have a kids section, as well as a women's clearance section in the back. If you're a fan of J Crew, you'll find something here.
• SS

  sshenk77

  Nov 6, 2024
  5.0
  Clean, organized store, great deals and nice associates