Sunglass Hut

Reviews

• SG

  Sara Goral

  Sep 9, 2025
  5.0
  The manager Bree was so friendly and helpful. She helped me figure out which sunglasses were best for my face shape. She also remembered me when I came back to pick up my online order and even helped clean and adjust my regular glasses
• AD

  Ashley Demoleas

  Aug 21, 2025
  5.0
  Adama and Bree spent over 30 mins adjusting and readjusting my sunglasses for me until they fit right and stopped hurting my head. They were both super helpful and kind while doing it! Ty:)
• WD

  Wendy Diaz

  Aug 18, 2025
  1.0
  I had a horrible experience today trying to return a pair of Ray-Bans I purchased just yesterday at the Jersey Gardens Mall location, after realizing I was sold a display pair with noticeable scratches. The associate at Newport gave me a lot of pushback, saying she couldn’t take them back because they were not in “sellable condition” which is insane because those very same glasses were “sellable” enough to be sold to me the day before. She insisted I return them at the original store, even though Sunglass Hut’s policy clearly states returns can be made at any location. When I refused to be inconvenienced over their error, she called the Jersey Gardens manager who was in a meeting and left me sitting in the store for nearly half an hour. After the phone call the associate reluctantly processed the return. And I have to point out how unprofessional it was while on the phone with the manager the associate alluded to the return being bad for her store numbers, she was more than willing to compromise customer service and inconvenience me just to not have to deal with whatever comes with processing that return. She was failing to understand that it’s not my problem, I was sold a damage item just one day before therefore that return should have been nothing but smooth. To make matters worse, she tried to convince me to exchange my pair for her own display pair, which was also out of the box and visibly scratched. Sunglass Hut will not be seeing me again.
• MZ

  Mengru Zeng

  Jul 17, 2025
  5.0
  Adama is great! I bought a pair of sunglasses on Ray-ban website and picked it up in store. I felt the sunglasses was too loose and the frame was tilt. I asked for adjusting it. Adama tired to fix it a few times, I think more than four times but it was still not good (she is very patient). I tried other sunglasses in same model but in different color, and it doesn’t have that issue. Adama gave a few phone call that really took time, helped me return it and booked a new one with the price I bought online at summer sale. She is really helpful, patient and nice. Wish you all the best. I really like you told me now you are here, I am here to help you. You really make my day🫶.
• PD

  Patru Deepak

  Jun 11, 2025
  1.0
  Emoloyess are too arrogant and not even answer any of out doubts properly

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