Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 30 Mall Dr W in Jersey City, NJ or shop the collection online.
Mixed reviews on customer service; some staff were praised for being helpful and attentive, while others were criticized for rudeness and poor handling of returns.
Product Quality
Customers appreciated the variety and quality of clothing, although some noted issues with sizing and fit.
Return Policy
The return policy received negative feedback, with customers frustrated by high return fees and difficulties in processing returns.
Store Environment
The store was generally described as clean and well-organized, but some customers experienced long wait times due to insufficient staffing.
AR
Anthony Jose Velazquez Rodriguez
Feb 5, 2026
5.0
Thank you Michael for the great service and Jenn for the advice. You make my birthday feel a little special.
Thanks again.
NR
Namrata Rajani
Jan 17, 2026
1.0
I bought winter top online in size XS which is my usual size on Express. It did not fit me as it was too tight. I wanted to get it exchanged for size S. I chatted with an online customer care agent and he mentioned that all exchanges should be done via store. I traveled all the way to the store to get it exchanged, and the store manager at Newport Mall was so rude to me. He did not honor the exchange stating that if you bought it online then get it exchanged online. Such a waste of money on the top and travel expenses. Can’t wear it and would never recommend this brand to anyone!!
EC
Eleanor Cunningham
Nov 29, 2025
4.0
Great
JB
Jenny Bousquet
Nov 4, 2025
1.0
BEWARE! They will charge you 7.99 for each return, even if you send them in ONE PACKAGE. If you return items from different orders in one package, they make you pay 7.99 for each order. Basically they charge for processing the return. If it only was shipping, they would charge for each package, not each order.
MM
Miel
Nov 1, 2025
5.0
Peter at this location is absolutely outstanding! He is kind, professional, courteous, and incredibly attentive—always going above and beyond to ensure his clients are happy. He helped me pick out a fantastic pair of work pants, and his time, care, and attention to detail convinced me to buy multiple pairs instead of just one. Peter is truly one of the best Express associates I’ve ever encountered, and experiences like this are exactly why Express remains my go-to destination for all my shopping needs. Thank you, Express and Peter—signed, a very happy customer!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Newport Ctr Mall hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
You can buy Express gift cards at Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express at 30 Mall Dr W, Jersey City hiring?
To view and apply for open positions at Express Newport Center Mall, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for any comments, questions, or suggestions.
Can I return online orders to the Express store at Jersey City?
Yes, online orders can be returned or exchanged within 30 days at any Express store except Express Factory Outlet stores, where online returns are not accepted.
What are the store hours for Express at 30 Mall Dr W, Jersey City, NJ?
Express is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of clothing does Express offer?
Express offers a variety of men’s and women’s clothing including jeans, leggings, dresses, sweaters, shirts, suits, graphic tees, polos, plus shoes, jewelry, and other accessories.
What payment options are accepted at Express Jersey City?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa for payments.
What are the nearby dining options when visiting Express at Newport Centre?
Nearby dining options include Sarku Japan for Japanese cuisine, McDonald's for fast food, PizzaStudio for Italian pizza, and Chick-fil-A for American fast food specializing in chicken.
What other clothing stores are near Express at 30 Mall Dr W?
Nearby clothing stores include Armani Exchange, Claire's, Journeys, Lids, Prism Fashion, ALDO, and Aeropostale, offering a variety of fashion accessories and clothing options.
Are there any nearby spots for coffee or bubble tea near Express?
Yes, nearby options include Gong cha USA and Real Fruit Bubble Tea for bubble tea, as well as The Coffee Bean & Tea Leaf and Pret A Manger for coffee and sandwiches.
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