Lane Bryant

Reviews

• VH

  Victoria Hayes

  Oct 23, 2025
  1.0
  Refused to allow me to return a $90 shirt with proof of receipt. I was told the return policy was 90 days not 30. It also says so on my receipt. I REFUSED to exchange it for anything else because there quality is shit. My wires for my bras have popped out their undwear/lingerie tears to shreds when its washed. Overpriced clothing. I personally wouldnt shop here again. This store is for people who are 400lbs plus
• FR

  Faith Renard

  Aug 12, 2021
  1.0
  I have purchased a lot of things from this store with the help of a few very nice sales people. However, today will be the last day I go into this store. When I entered the store I was told by a sales person that it may take a while to do returns because “of the system”. When I approached the desk the sales lady by the name of Irene flat out refused to do the return. She did not even greet me. She just barked,” Can’t do returns.” I said to her, “The other sales person said it may just take a while.” She refused to even try. I just drove 40 minutes to the store and was expecting a nice experience. I wanted to return three items and get a few other things. She was not even nice about it. As I left she yelled, “It’s not me. It’s the system.” Well, it may very well be that there is trouble with the system but at least trying to fulfill a customer’s request would not hurt even if it does take a while. But first and foremost this sales person’s attitude was the worst part of the experience. She was way off putting and needs to be re-educated about how to serve customers. I do not think Lane Bryant wants a person with an attitude like this to be the “face of their company” or a “first impression”. Furthermore, there is a sign on the door requesting customers wear masks. The 2 other sales people there were wearing masks. This sales person was not. It seems that if a store is going to request customers to be cautious about spreading Covid by wearing masks then a store’s employees should be doing the same. I will not shop here again. And I will be sure to tell my friends.
• LS

  Leticia Sosa

  Sep 24, 2019
  3.0
  I went in looking for a sports bra that my daughter had purchased the day before. A new employee asked me if I needed help and she proceeded to try to help but didn't know what she was doing. One of the managers from Freehold was there assisting, and I found her behavior & tone of voice different towards me then towards (hate to say this!) Anglo-American came in she put her nice white voice on. She was black to top this off.
• SL

  Sara Longobardi

  Feb 27, 2017
  1.0
  Worst customer service every time

Frequently Asked Questions About Lane Bryant